Oversee the IT responsibilities for both M&N’s Philadelphia corporate office and store location; provide technical support for 50 employees. Maintain the office’s many computer systems and applications; install and configure updates, patches, and upgrades. Leverage extensive knowledge and experience to provide support and effectively troubleshoot employee technical issues.Provide training walkthroughs of adobe programs and “how to” documents for account setup.Participate in weekly meetings with the IT team to discuss technical issues, propose new initiatives, and assess progress. Research and stay abreast of new industry trends and technologies; make applicable recommendations to executives.Coordinate the technical aspects of new hire onboarding; purchase and set up new computers, phones, and workstations.Organize team building, volunteer, and social events that cultivate a strong team morale; arrange in-office lunches.Promote a company culture that is inclusive, positive, fun, and productive to help the company to attract and retain top talent.

Oversaw the IT department for a growing data analytics and research firm; provided technical support to 90+ employees.Maintained the company’s many computer systems and applications; install and configure updates, patches, and upgrades. Initiated, organized, and managed comprehensive cybersecurity training for employees and new hires to protect the company.Leverage extensive knowledge and experience to provide support and effectively troubleshoot employee technical issues. Led meetings with managers and executives to keep them up-to-date on any technical issues, propose new processes, and inform them of progress on current projects. Collaborated with system administrators, analysts, programmers, and third-party vendors to achieve desired objectives. Run the company’s IT infrastructure including hardware, software, and network components using Office 365 Admin tools. Utilized Microsoft Exchange admin tools to securely manage the company’s email, calendaring, and collaboration systems. Coordinate the technical aspects of new hire onboarding; purchase and set up new computers, phones, and workstations.Prepare and audit monthly expense reports for 15+ corporate credit cards; contact employees for missing receipts.Organize team building, volunteer, and social events that cultivate a strong team morale; arrange weekly in-office lunches.Promoted a company culture that is inclusive, positive, fun, and productive to help the firm attract and retain top talent. Create and improve processes to ensure a furnished office, fully stocked kitchen, timely water delivery, and office supplies.Monitored paid time off (PTO) for 50+ Verity employees prior to the merger using a web-based attendance program. Orchestrated the successful merger of two different tech infrastructures when Verity purchased InsiderScore, LLC in 2020.