Anthony Davis Email & Phone Number

• Improved shop call scores by over 60% to reach the mandatory 80% benchmark.• Set monthly revenue goals and performed reservation management to obtain goals. Consistently met revenue goals 10 months per year. • Selected by General Manager to take on increased responsibilities as a Front Office Manager; head of my own department and managed bellmen, valet, housekeeping, restaurant and concierge during times management was offsite.• Implemented guest request procedures to ensure timely follow up and accuracy of guest requests.• Empowered employees to begin their own work projects and compile their ideas to which I offered support and guidance to ensure their completion. • Implemented employee recognition programs and additional ways to offer incentives to employees and motive them to achieve company goals.

• Spearheaded organizational change that included a new parking format and documentation process to account for profit and loss.• Received numerous Hilton “Duck” customer service awards and employee of the month awards for customer service accomplishments.• Cultivated a positive, team-dominant environment by setting and meeting goals both individually and as a team member.• Selected by Front Office Manager for promotion to Front Desk Agent.• Selected by General Manager for promotion to Front Desk Supervisor.

• Recognized for leadership capabilities and rewarded with promotion to senior teller.• Played key role in reducing profit loss due to discovery of check kiting fraud and assisting Fraud Prevention Unit in their internal investigation leading to arrest. • Awarded for sales technique in cross selling to customers and ensuring customer satisfaction.

Bachelor Of Art, Sociology

Activities and Societies: Delta Tau Delta: Treasurer, Historian, Event Coordinator, University of Washington Cheerleading, Fred Hutchinson.

Associates, General Studies Transfer

Activities and Societies: Running Start StudentI attended Bellevue College as a high school student in the running start program. I.