Anthony Dimeo Email & Phone Number

Greater Philadelphia Area

• Acted as a liaison between the customer and system support teams for various system/billing related issues as well as fixed issues myself. Communicated with customers to ensure they were kept up to date on the progress of their issues which improved customer service.• Analyzed/Audited various claims that paid incorrectly to providers. Achieved savings of over 2 million dollars by utilizing my analytical skills to review claims that were paid incorrectly and worked to correct the problems.• Documented fixes for daily job abends which increased job performance and efficiencies.• Investigated production issues and either provided resolutions or created requirements for I.S. to request changes to the applications to fix any issues.• Developed/produced various reports for Management to document number of problems and fixes for the Maintenance area.

Greater Philadelphia Area

• Organized and composed various forms/business requirements to request maintenance fixes for the claims system which were used on a daily basis.• Calculated and maintained the claims system daily auto adjudication numbers on tables/graphs for Senior management. Based on this analysis, made recommendations on how to increase the auto adjudication rates.

Greater Philadelphia Area

• Developed business requirements, test use cases and business process models and worked with the I.S. area to convert multi lines of business from various claims systems to one central claims system resulting in saving millions of dollars for the company. • Utilized my knowledge of the claims system to make recommendations of ways to improve both system and business processes in a more efficient way. Streamlined business and technical processes by analyzing reports which resulted in an increase of automated claims processing (no examiner intervention) by 30%.

Greater Philadelphia Area

Summers 1998/1999• Worked on various projects with Accounting Director and Assistants. • Converted a manual system of fixed City assets into an Access database.• Successfully planned, configured, installed and tested over 30 PCs in a product environment.• Assisted in inventory, mailing and phoning numerous lawyers to obtain tax I.D. numbers. • Analyzed errors in payroll and implemented changes that corrected it.