Anthony Doss Email & Phone Number

Irving Tx

• Take telephone calls and listen carefully to the caller• Attempt to comprehend the nature of emergency by listening and making mental calculations• Ask questions to determine location of emergency and type of emergency services needed• Contact required emergency service such as fire department or the police and provide them with emergency information• Receive non emergency calls such as that from alarms and make outbound calls to home owners to gauge situations• Operate a variety of communication equipment such as radio consoles and computer systems

Jackson

Answers customer/client requests or inquiries concerning services and products and reports problem areas.Utilizes various systems and tools to initiate to assist and service customers.Continually maintain working knowledge of all company products, services and promotions.Troubleshoots and resolves customer impacting issues such as voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.Provides support for products and services offered by the Company.Assists customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.Identifies, tracks & trends issues to assist in root cause elimination.Engages third party vendors and suppliers as needed to address service faults & provide customer resolution.Remains proficient in all billing, rate plan and feature matters.Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.

Ir

Receives incoming calls from and makes outbound calls to customers on delinquent accounts.Maintains average to above average rate of production consistent with department guidelines.Educates customer on consequences of non-payment on their interest rate, late charges and overall credit rating.Generates necessary correspondence to customer in response to inquires or collection issues, using the CCS production system and word processing software.Performs necessary transactions to correct misapplied payments, update address information, completes waivers per authority guidelines and completes any investigation necessary to resolve customer disputes.