Anthony Driver Email & Phone Number

Wake Forest, Nc, Us

Raleigh-Durham, North Carolina Area

Contact customers to determine reasons for payment delinquency and obtain payment commitment; handle both inbound customer calls and make outbound calls managing a rotating portfolio. Calls are frequently non-routine and require deviation from standard screens, scripts and procedures. I manage a portfolio of late stage accounts handling the highest level of delinquency before escalating to the charge off group. I am a fully qualified, seasoned collector. Research accounts by utilizing systems and resources available to resolve issues and educate customers. Negotiate workouts and repayment plans. Handle the most complex collection inquiries and issues while providing exceptional customer service. Make decisions about acceptance/return of partial payments. Often assist with compiling statistical reports and other special projects as needed. Ensure call flow follows strict procedural and regulatory guidelines to minimize risk events for the Company.

Raleigh-Durham, North Carolina Area

Worked within Foreclosure timeline production. Primary responsibilities include handling both judicial and non-judicial foreclosure processes. Managed a portfolio of loans, monitoring them through the foreclosure timeline from referral to sale. Responsible for responding to and/or researching and resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling and that may have been forwarded by the management committee members, agencies, and/or business chain of command. This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.Performed intakes to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions). Communicate with others (including customers, merchants, clients, executives, agencies, regulatory/governmental representatives, bankers) to ensure resolution of matters. Ensured identified risks and/or problems are clearly documented. Had authority to make override decisions; referred recommendations exceeding authority levels and/or items unable to meet resolution to top level management for review. Completed work related to remediation, performance of ongoing reviews as needed. Generated reports and summarized results.

Chapel Hill, Nc

The Horizons Program is a substance abuse treatment facility for women and children. Processed and validated procedure coding for patient treatments via medical billing and management software. Documented and handled payments from Medicaid MCOs. Negotiated and resolved funding denials and billing conflicts with Medicaid. Created and distributed custom computerized reports that tabulated performance metrics for management. Worked directly with the UNC School of Medicine payment processing departments. Assisted with data entry of clinical research projects, clinical research stud pre-screening phone calls from research ads and scheduling screening appointments from positive phone screens.● Expert with medical terminology for ICD-9 and ICD-10 coding● Experience in UNC EPIC electronic medical record system (EMR) and navigating paper patient/subject charts● Experienced with medical billing software such as MediWare’s AlphaCM healthcare management suite.● Functionally adept with NC Medicaid system and NCTracks management utility. Updated NPI information in NCTracks and NPI Registry.● Negotiated with Medicaid MCOs (Cardinal BHC, Alliance BHC, Sandhills, Value Options) to improve accuracy of billing transactions and to re-capture previously denied billing. ● Manage and track patient diagnostic screening test orders via the Dominion Diagnostic system.● Maintain ongoing registrations and certifications for HIPAA compliance, CPR Certification, Person Centered Planning.● Provide front office coverage; perform research study phone pre-screenings, triage and route incoming medical communications

303 Tryon Rd Raleigh Nc 27603

Manager of one of North Carolina’s largest storage facilities. Responsible for oversight of facility’s daily operations. Responsibilities included new client intake, occupancy management, site maintenance, operations security, payment processing, debt collections, and inventory sales. Operations included daily cash handling, credit card processing, and account balancing. Created an array of computerized summary reports for the corporate office.

Bachelor'S Degree, Sociology

Bachelor’S Degree, Sociology