Service Manager of 2 locationsOct 12, 2020 to present My new duties included managing Volkswagen, Volvo service departments, Recon Department, Rental Cars fleet and assisting with facilities management. Installed same processes that were firmly established at Valenti Volvo *see below. Reimplement a relationship with BG Products which moved from 7K a year to over $113K. Create and implement E-marketing plans which response rate of 4.9% -12.7% with ROI $395K in company revenue. Increases shop production, efficiently and customer pay by 22% to 28%. Decreased expenses in 5 keys areas in the service department. Produced over 3.6M in revenues in 2021. *other final numbers will be provided*Service Manager *August 17, 2020, to Oct 12, 2020, was promoted to Service Manager of Valenti Volkswagen. My duties were to bring new business and develop the dealership in a powerful house in the region after a 3-year-old franchise was in the red. Reestablished service department from being a warranty and internal entity. As 01/22 currently 53% Customer Pays. Changed internal and external culture of the service department by putting the right processes in place and holding employees accountable for their positions. We installed Same Day or next appointment which in turned boost Customer Pays numbers past 2019 and 2020. I had the tasks of bring unapplied labor, warranty write off, policy, open ROS, and discounts back down to earth. Supervised, supported, and motivated the service department staff with individual and team goals, initialize cross training between departments and franchises. Finished in 2020 with 11.3% increase, 1 out of 100 dealers in first contact to completion at average 3.2 days, C.S.I. 9.8, increase ELR, Hrs. per RO. *other final numbers will be provided*

My primary responsibility is to interact with the company’s clients by mobile texting, email or in person to build and establish loyal automotive service business relationships. My other duties included providing clients with features, value, and benefits for performing repairs, scheduling technicians to complete repairs and scheduling future automotive service and maintenance with cost estimates. As the Lead/Senior Service Advisor provided all internal and external service customers/employees with a high level of professionalism during interaction with the service department. My professional experience and knowledge of providing exceptional customer service enabled me to achieve a C.S.I. (Customer Satisfaction Index) ranking of the 4th in the nation (Platinum Level) for Jeep, Nissan Top 10 in the eastern region for 2012-present and a Top Sales Producer for 2012-present.