Officeworks is a well known Australian brand founded in 1994 and operated by the Wesfarmers Group, providing low prices every day for office and stationery supplies, technology, and furniture. Working within the Team Member Experience (TX) team, our focus is to make the in-store apps our team members rely on each day more dependable, easier to use, and with greater & more useful features.

Working within the IT Stores team, primarily my role is to design and build React Native apps for our in-store PDTs, replatform existing Cordova-based apps to React Native, as well as design, implement, and maintain the supporting infrastructure for our apps in AWS.We're working to achieve a similar stack for all of our apps, starting with a React Native front-end, through load balanced Dockerised Node/Express servers in AWS' Elastic Container Service, backed by Redis or MariaDB.

Use Agile methodologies to guide and develop project lifetimeDevelop and maintain automated webtests for browser based applicationsDevelop and maintain Point Of Sale software, and in-store iOS appsProvide high-tier support as a point of escalation from 2nd level support teamsConduct peer code reviews and identify ways to improve code efficiencyLiaise with other departments to identify further opportunities for project growth

As a hosting company, Hosting Australia is committed to creating Raving Fans by delivering a product that we know as well as we know ourselves. We are able to provide quality Australian webhosting with a "100% uptime or we pay you" guarantee. Part of my work in the migrations team involves helping our customers become raving fans, by bringing their cPanel websites and mail across from other webhosting companies with incredible local support and zero downtime. Performing administration tasks across CentOS/WHM server stacks has provided excellent and ample opportunities to learn more about how websites (and the web in general) work from behind the scenes.Utilise knowledge of cPanel/WHM environment to assess feasibility of migrating customer website to internal infrastructure.Migrate websites with no downtime or data loss.Manage domain registrations, transfers, nameserver change, DNS change.Identify and repair issues with website/cPanel configurations.Liaise with clients regarding their website needs vs capability of existing infrastructure.Provide Level 2/3 support to customers nationwide, prioritising FCR.Develop and publish internal/public facing knowledgebase documentation.Administer cPanel/DNS cluster to ensure continuity of service.Identify and remove exploited code in customer websites.

TSG Franchise Management is the entity that oversees the operations of all TSG (Tobacco Station Group) franchises in Australia and Japan. Alongside performing maintenance tasks on our Windows Server 2012 R2 stacks, we also provide excellent software and hardware support for our custom POS machines, enabling our franchisees to provide optimal service to their customers. Provide phone/email support to 400+ Franchisees nationwide.Build/repair/deploy bespoke POS solutions to Franchisees.Identify and repair bugs/issues in bespoke POS software (Java).Administer AWS based Windows Server responsible for managing sales data (Visual Basic).Identify and document improvements in internal processes.

Providing some of the best contemporary art in Australia while overlooking the picturesque Circular Quay, the Museum of Contemporary Art is a fantastic place to visit and work. In my role with the MCA, we were responsible for providing quality face-to-face support for the staff in the Museum's galleries and offices. Along with providing maintenance for all of the building's telecommunications infrastructure, we also provide prompt support for all AV, IT, printing and public WiFi infrastructure. A wide-ranging and extremely challenging role, providing in-house support taking over from a MSP predecessor. Examining and extensively rewriting documentation to provide up-to-date information was a must!Provide in person/in office support for 150+ staff members.Build/repair/deploy Windows PCs to staff.Rollout Windows 10 / Office 2016 upgrades to Windows 7 / Office 2010 staff.Identify and repair printing issues (software/hardware).Manage Cisco IOS switch stacks / provide port management for building.Manage Avaya WAN APs / configure public WiFi for external use.Manage Telstra TIPT IP phone system.Assist staff with AV related tech issues.Design/install HDMI based conferencing solution for multiple rooms.

At UberGlobal we pride ourselves on being Australia's third-largest domain registrar. Comprising the AussieHQ, Jumba, UberGlobal, Ilisys, and SmartyHost brands, working at UberGlobal means becoming familiar with multiple hosting environments (WHMCS, Parallels, Custom built tools) as well as providing quality phone, email and live-chat based support for 10,000+ Australian businesses. With 24/7 Australian support and quality infrastructure, we're able to provide hosting to suit your needs. UberGlobal was acquired by Melbourne IT in late 2015.Provide quality support to customers via phone, email, live-chatIdentify and repair issues with customer websitesAdminister CentOS/WHM, Windows/Plesk hosting platformsUpdate and diagnose issues with DNS and domain registrationsProvide whitelabel support for resellers and their clientsProvide billing and accounts support where necessaryProvide after-hours support on a 24/7 basis

Providing front-line support for many systems across multiple brands, the Coles IT Helpdesk provides 24/7 support via phone and ticket for all staff in the following Coles brands: Bi-Lo, Coles, Coles Express, Liquorland, Vintage Cellars, 1st Choice Liquor, Target, Target Country, Supply Chain/Logistics and Head Office.Provide front-line support for mutliple brandsAdminister Windows 2008 Server/Windows XP, Windows 7 machinesAdminister AD and Exchange forestsDiagnose and repair software issues with POS systemsEscalate hardware issues to external vendorsManage and co-ordinate P1 incidents and staff breaks after hours