Anthony Grecco Email & Phone Number

United States

Corpus Christi, Texas, United States

Processing and troubleshooting of Apple devices for repair of software and hardware related issues.Submit repairs through apples repair suite GSX, including ordering parts for repair of physical damages and performing software and hardware repairs on those units to functional order.Education on benefits of AppleCare service agreement including conditions, and coverage limitations.Training and education on IOS related applications and services.

Texas, United States

Provide technical support to computer-using customers in their use and maintenanceInvestigate user complaints and respond to user inquiries; collaborate with colleagues to resolve IT and computer software in-personInform technicians or vendors about significant software/hardware problems or defective productsMake or recommend changes and upgrades to improve performance, applying quick fixes if possibleInspect the equipment and check the order sheets to ensure correct delivery to usersInstall and test computer hardware, software and peripheral equipment according to design or installation specifications and help users with the equipment set-up processDevelop training material for new hires and teach them how to use the company’s computers, networks and systems efficientlyConduct research on emerging hardware and software products and processes to make recommendations for future investmentsConsult with the IT staff, users and management before coming up with guidelines for new systems or changesDocument operational activities and maintain detailed records of system performance to create periodic, comprehensive reports for the managementProcessing and in depth testing of Apple devices including Mac series computers, iPhones, iPad's, Airpods, Beats, for repair and serviceManagement of Client items and orders , including and up to research of aging orders, missing items, receiving replacement stock and parts for repairs.Management of client appointments for the day including scheduling new appointments , managing walk in opportunities and accomodation of order resubmissions for client satisfaction.Independent research on technology trends and emerging issues such as ransomware attacks, phishing, Smishing, and other methods for scams and malicious technology trends