Anthony Greco Email & Phone Number

Toronto, Canada Area

Develop, maintain and monitor cross-divisional readiness plans and schedules, in liaison with business leads, by: Working with business partners impacted by change to ensure operational readiness goals and objectives are achieved Providing regular operational readiness reports.Act as a liaison to internal and external groups to facilitate effective and efficient communication between the divisions/units and other areas of the WSIB, and to resolve or expedite issues and complaints. Respond to or provide general information on programs, services, corporate strategies and initiatives.

Toronto, Canada Area

Serve as an independent, neutral resource to the WSIB and customers in the resolution of service enquiries. Solicit and act on customer feedback regarding WSIB services to identify and recommend continuous service improvements that support established customer service excellence, measurements and targets. Assist with the development of and facilitate the adoption of strategic change recommendations to ensure the WSIB is a customer-driven service culture.

Newmarket

Qualified new clients and helped find a vehicle that best suited their needs.Presented new vehicle’s options and functions with demonstration drive as well as full detailed walk around.Maintained existing clientele by follow-up calls, as well as building a larger clientele by prospecting.

Ensured that all stations were properly staffed as well as supervised staff during shifts.Handled irate customers, ensuring that the high standards of customer service that is expected from the McDonalds Corporation was met.Resolve issues between employees.Conduct quality assurance.