Anthony Hernandez Email & Phone Number

San Diego, California, United States

- Administered multiple clients’ Windows environments- Company Lead for all email-related configuration/administration in M365 and on-prem Exchange- IT Team lead training and mentoring incoming Tier I Technicians- Deployed and Administered VSphere Hosts and Virtual Machines- Veeam Backup Administrator- Collaborate with third-party vendors to resolve complex client issues- Administered multiple clients’ Windows environmentsWindows Server AdministrationMicrosoft Exchange AdministrationMicrosoft Office 365 AdministrationAvast Cloudcare AdministrationBarracuda Email Security Gateway AdministrationBarracuda RMM Administration Powershell Script WritingTier II Support for Windows DesktopsWrite/Update Knowledge Base ArticlesTechnology Proficiency:Autotask | Barracuda Managed Workplace | Barracuda ATP | M365 | Azure Active Directory | SharePoint | One Drive | Teams | QNAP | Veeam Backup & Recovery, Endpoint Recovery | RoyalTS |ESXi 5.1 – 8.0 | Microsoft Office Suite

San Diego, California, United States

- Supported both Enterprise and Express CRM products- Wrote process documentation and knowledge base articles- Assisted customers with UI customization, Integrations, and debugged scripts- Assisted with responding to the Service Now Express Community- Assigned tickets to Express Support Team and tracked Queues

Greater San Diego Area

Resolved issues at all national retail locations Project lead for new repair customer relationship management system migration Wrote, reviewed and updated retail location policiesProject lead for new repair customer records management system migrationInterviewed in-store techs for technical aptitude

Greater San Diego Area

Diagnosed hardware and software issues over the phone Reported issues and wrote knowledge base articles Monitored and responded to business to business support email

San Francisco Bay Area

Diagnosed and repaired hardware and software issuesRemoved viruses and spyware Upgraded consumer personal computersInstalled wired and wireless home networks

Houston, Texas Area

Assisted in computer purchasing decisionsAssembly of new computersInstallation of softwareInstallation of networkPost installation support

Houston, Texas Area

Decided and implemented all information technology purchasing decisions Created and maintained company website and network Built and set up workstations for all employeesCreated company advertisements for Futures Truth