Anthony Hill Email & Phone Number

Accountable for the end-to-end customer experience across a range of student finance products, with responsibility for setting standards, orchestrating user research and bringing cross functional teams together to drive through improvements to benefit customers.

Business lead for transformational change, including significant commercial and digital reforms. Responsible for assuring process designs, leading SME input and ensuring operational readiness.

Accountable for DSA and GFD services, who deliver specialist financial products and services to students within Higher Education. Targeted Support Services consisted of 350 staff and awarded annual support to the value of over £300 million to our customers.Key accountabilities include: customer services, performance management, continuous improvement.

Business Manager of a customer focussed operation who administer specialist support for disabled students in higher education.Responsible for implementing key controls and reporting systems, to ensure the appropriate allocation of up to £140 million pounds a year. Accountable for driving performance and continuous improvement in a service operation.

Responsible for a processing operation of over 100FTE, who assessed eligibility and entitlement to various student finance products. Directly responsible for operational KPI performance, quality assurance, workflow management and continious improvement.

Managed, coached and mentored a high performing team of Student Finance Assessors consisting of up to 15FTE.

Assessed eligibilty and awarded variable finance to students within further and higher education.Owner of the Local Authorties Post 16 travel award policy and solely responsible for its management and administration.

Postgraduate Cert, Computer Science, Merit

Pg Diploma, Strategic Management & Leadership

Level 7 PG Strategic Management & Leadership

Nvq Level 7, Management

Practising Certificate, Interpersonal Mediation

Nvq Level 3, Business Adminstration