• Spearheaded daily operations overseeing all aspects of the clinic’s functioning which resulted in achieving consistent growth in customer base with a 2% increase from 2020 to 2021, 9% increase from 2021 to 2022, and an impressive 12% growth in Q1 of 2023. • Led and supervised a team of 30 employees, overseeing employee onboarding, hiring, termination, payroll, annual reviews, time off requests, and record maintenance. • Maintained an exceptional reputation on Google with a solid 4.3/5 star rating derived from over 40 positive reviews. • Developed and implemented effective strategies for employee onboarding, training, and professional development, resulting in improved team cohesion and increased productivity. • Played a key role in the recruitment and hiring process, sourcing top talent, conducting interviews, and making hiring decisions that aligned with the clinic’s goals and culture. • Conducted comprehensive annual reviews, providing feedback to employees and fostering professional development. • Streamlined administrative processes, including scheduling, billing, and record maintenance, utilizing electronic health record (EHR) systems to enhance efficiency and accuracy. • Demonstrated strong financial acumen, overseeing budgeting, expense control, and revenue analysis to drive financial success and ensure long-term sustainability for the clinic. • Executed and utilized electronic health record system (Practice Fusion) for scheduling purposes, ensuring efficient appointment management and improved patient care.• Utilized Updox to track and handle incoming faxes, streamlining communication processes and reducing manual handling errors.• Managed all aspects of payroll administration and 401k submissions, ensuring accurate and timely processing of employee compensation and retirement contributions.

• Achieved and exceeded sales targets, driving revenue growth and maximizing profitability. • Built and maintained strong relationships with clients, providing exceptional customer service and acting as a trusted advisor for their specific needs. • Conducted market research to identify potential customers, analyze competitors, and uncover new business opportunities. • Developed and implemented effective sales strategies and techniques to effectively promote and sell products or services to target markets. • Managed the entire sales cycle proactively, from prospecting and lead generation to negotiation, closing deals, and ensuring customer satisfaction.

• Supported daily operations by effectively coordinating and supervising team members to ensure smooth workflow and exceptional customer service.• Assisted in developing and implementing strategies to drive sales, optimize revenue, and exceed sales targets. • Trained and mentored new employees, providing guidance on company policies, procedures, and customer service standards to ensure a cohesive and high-performing team.

• Provided exceptional support to medical and dental professionals in military hospitals, ensuring seamless operations and high-quality patient care. • Assumed comprehensive responsibility for immunization administration, emergency medical treatment delivery, staff training, patient transportation, medical equipment maintenance, and execution of preliminary physical examinations. • Delivered direct medical care to personnel and local nationals in a combat zone, demonstrating unwavering dedication to healthcare delivery in challenging environments. • Managed sick call screening and treatment successfully for a diverse patient population of 30, including NATO forces, Afghan National Army, and local nationals, fostering mission effectiveness and building positive relationships with the local community. • Played a pivotal role in completing over 100 post-deployment health assessments, 50 health record verifications, and three shot calls, administering 150 immunizations to enhance company medical readiness to over 90%.