• Establishes and executes strategic vision of the department and influences the deployment of capabilities and ecosystems by identifying capability gaps, defining requirements, gathering business support, and coordinating with organization stakeholders across key functional areas including Application, Authorization/ID&V, Authentication, Fraud Operations, Merchant Disputes, and KYC• Leads Capability and Partnership Enablement team to organize Strategic Initiatives, identify capability gaps, prioritize based on projected value/need, and develop solutions between business and technology• Manages the Fraud Usability Testing team to validate production deployment of fraud strategy and functionality releases for case management, agent desktop, IVR, and digital web/mobile applications • Responsible for fraud vendor assessments, RFPs, and contract negotiations• Outlines key fraud risk controls and conditions for all partnership and product proposals and launches, ensuring they operate within risk appetite• Implemented digital capabilities across web and mobile channels to improve customer experience and reduce operational expenses• Previously led the Transaction Strategy and Mass Compromise and team which developed strategies and capabilities minimizing fraud losses and customer disruption

• Led Fraud prevention department and owned department budget, staffing, financial plan, and strategic direction of all fraud capabilities and product direction•Established and executed a strategic risk vision, ensuring that the department meets organizational objectives and was responsible for the overall delivery of key initiatives•Developed the product roadmap and features to improve operational efficiency and grow the business.

• Led the strategic project roadmap for the department and implemented an Agile project management approach for fraud strategy and capability development to heighten governance and improve initiative throughput • Developed a team managed data store and dedicated Fraud Technology Lab to react to real-time threats, display real-time alerts, monitor system and risk model performance, and adapt to customer/fraudster trends o Administrated Knowledge Studio Server, Tableau Server, and Oracle datastoreo Deployed and managed over 140 ETL processes via Talend o Created self-service Tableau dashboards with real-time insightso Launched alerting interface with SMS & Email threshold notifications

•Deployed a Reporting Automation Server that ran dozens of ETL jobs to pull information down and generate reports and analytical files for the department.•Implemented XML/XSLT dashboard interfaces that allows management to monitor current queue performance with alerts that help them identify problematic areas.

•Deployed a department wide wiki to centralize documents, store team information, and establish a query and script repository.•Trained team on how to write and optimize SQL queries, and how to create dynamic reports.•Integrated fraud platform with eBay/PayPal fraud risk management capabilities.•Developed Java/JSP applications, deployed with Tomcat, to manage manual investigator workflow based on business policies and configurable settings.•Created multiple SLA reports for manual investigator queue based on client fulfillment center cutoffs.

•Utilized Perl scripts to automate the entry of Estimated Delivery Date settings with the insertion various carrier and fulfillment center cutoff time-frames, distribution center holiday schedules, and geographical origin/destination specific settings.•Designed process to classify, distribute, and insert HTS codes to assign duty rates for client products in over 60 countries.•Generated reports to forecast and display historical KPI's used for resource planning in fulfillment centers, customer service call centers, and for the fraud order review team.

•Generated and submitted reports for dozens of clients on a an ad hoc and regular basis.•Developed an application for distributing discount codes to customer service representatives on demand and embedded into an existing CRM tool.•Designed ETL processes in Sagent to abstract data from multiple sources to generate reports sent directly to clients.