Anthony Iacano Email & Phone Number

• Providing comprehensive support for desktops, servers, and network infrastructure to ensure uninterrupted workstation functionality for users accessing critical business applications, utilizing a ticketing system for.
• Performing new user setup, troubleshooting, and delivering an effective and welcoming user orientation on IT protocols and procedures.
• Managing the provisioning of workstations, phones, and servers, including inventory oversight and purchasing approval.
• Participating in after-hours maintenance, troubleshooting hardware/software issues, and maintaining documentation for effective communication and knowledge transfer.
• Utilizing daily the Microsoft Suite (Outlook, Excel), the Atlassian suite (Jira, Confluence), and Slack for efficient communication and task management.

Bedford Heights, Ohio, United States

• Maintaining a clean and safe environment for customers. Including following COVID guidelines and safety precautions.
• Practicing effective time management skills by staying on schedule for groups with reservations and balancing other work tasks in-between groups with other coworkers.
• Adapting to new technology and demonstrating to customers how to use the technology effectively and safely.

Parma, Ohio, United States

• Establishing contact and coordinating with clients to arrange schedules for effective in-home assistance.
• Consistent and efficient communication with team members to monitor and apply needed accommodation.
• Efficiently installing and delivering the product from the store, with a focus on attention to detail and creating a friendly and welcoming atmosphere for the client.
• Ensuring the ability to offer in-home solutions to clients by keeping the van well-stocked and keepingacquainted with knowledge on the latest technology.
• Daily use of the Microsoft Suite (Outlook, Teams, Excel, Powerpoint, etc.)

Independence, Ohio, United States

• Effectively using custom software to document numerous databases with relevant information about time-sensitive shipping operations.
• Acquiring information through communication with team members, dispatchers, and truck drivers, additionally tracking shipments through the steamship lines and port terminals for punctual updates. Scheduling and.
• Daily use of the Microsoft Suite (Outlook, Teams, Excel, PowerPoint, etc.)

Ohio, United States

• Driving from restaurant to restaurant, collecting orders given from the DoorDash app, and ensuring safe,and quick delivery to the customers.

Garfield Heights, Ohio, United States

• Retrieving returned books from our book drop and helping them find their way backto their appropriate shelf.
• Maintaining shelves and ensuring they stay organized by going through and readingeach of the labels and confirming that they were in the correct spot.
• Helping to run the branch's free lunch program, cleaning tables and handing lunches out to students after they would be released from school.

• Substituting in at various branch locations and understanding/working with the subtle differences between them.
• Checking in and out books in a professional, swift manner while greeting customers with a smile.
• Inputting check-in/check-out information using library cards within the library branch's custom software
• Prepping the book hold shelf with the various materials to ensure easy pickup for patrons.

Full Stack Web Development

Computer Science, Information Technology

Associate Of Arts - Aa

Activities and Societies: Phi Theta Kappa, Tabletop Club Obtained using the College Credit Plus program

Associate Of Science - As

Activities and Societies: Phi Theta Kappa, Tabletop Club Obtained using the College Credit Plus program