Anthony Iacano Email & Phone Number

● Providing comprehensive support for desktops, servers, and network infrastructure to ensure uninterrupted workstation functionality for users accessing critical business applications, utilizing a ticketing system for streamlined issue resolution.● Performing new user setup, troubleshooting, and delivering an effective and welcoming user orientation on IT protocols and procedures.● Managing the provisioning of workstations, phones, and servers, including inventory oversight and purchasing approval.● Participating in after-hours maintenance, troubleshooting hardware/software issues, and maintaining documentation for effective communication and knowledge transfer.● Utilizing daily the Microsoft Suite (Outlook, Excel), the Atlassian suite (Jira, Confluence), and Slack for efficient communication and task management.

Bedford Heights, Ohio, United States

● Maintaining a clean and safe environment for customers. Including following COVID guidelines and safety precautions. ● Practicing effective time management skills by staying on schedule for groups with reservations and balancing other work tasks in-between groups with other coworkers. ● Adapting to new technology and demonstrating to customers how to use the technology effectively and safely.

Parma, Ohio, United States

● Establishing contact and coordinating with clients to arrange schedules for effective in-home assistance.● Consistent and efficient communication with team members to monitor and apply needed accommodation.● Efficiently installing and delivering the product from the store, with a focus on attention to detail and creating a friendly and welcoming atmosphere for the client.● Ensuring the ability to offer in-home solutions to clients by keeping the van well-stocked and keepingacquainted with knowledge on the latest technology.● Daily use of the Microsoft Suite (Outlook, Teams, Excel, Powerpoint, etc.)

Independence, Ohio, United States

• Effectively using custom software to document numerous databases with relevant information about time-sensitive shipping operations. • Acquiring information through communication with team members, dispatchers, and truck drivers, additionally tracking shipments through the steamship lines and port terminals for punctual updates. Scheduling and coordinating appointment times between customers, carriers, and warehouses concurrently. • Daily use of the Microsoft Suite (Outlook, Teams, Excel, PowerPoint, etc.)

Ohio, United States

• Driving from restaurant to restaurant, collecting orders given from the DoorDash app, and ensuring safe,and quick delivery to the customers.

Garfield Heights, Ohio, United States

• Retrieving returned books from our book drop and helping them find their way backto their appropriate shelf.• Maintaining shelves and ensuring they stay organized by going through and readingeach of the labels and confirming that they were in the correct spot.• Helping to run the branch's free lunch program, cleaning tables and handing lunches out to students after they would be released from school.

• Substituting in at various branch locations and understanding/working with the subtle differences between them.• Checking in and out books in a professional, swift manner while greeting customers with a smile.• Inputting check-in/check-out information using library cards within the library branch's custom software• Prepping the book hold shelf with the various materials to ensure easy pickup for patrons.

Full Stack Web Development

Computer Science, Information Technology

Associate Of Arts - Aa

Activities and Societies: Phi Theta Kappa, Tabletop Club Obtained using the College Credit Plus program

Associate Of Science - As

Activities and Societies: Phi Theta Kappa, Tabletop Club Obtained using the College Credit Plus program