Anthony Johnson Email & Phone Number

Alpharetta, Ga

Order management, order processing, billing, and creating invoices.

Implementation of license, support, and services agreements for software products in Oracle and Onyx.Generate ad-hoc reports and route orders to finance and billing to complete the booking process and record revenue.Assist fulfillment team with inquiries and resolve issues to avoid delay of shipping and installation. Set up customer payment terms in billing system to generate customer invoices for payment.

Manage the logistics of customer install and disconnect work orders including building all sales orders, gathering all required documents, and providing issue resolution for the sales team.Serve as liaison between the Sales and Service Delivery organizations by facilitating the processing of sales orders and loading pricing for all regions.Responsible for improving sales KPIs by identifying problem areas and providing recommendations to ensure orders are approved prior to processing.Interface with the Finance, Billing, and Credit & Collections departments regarding credit approvals, CAP plan approvals, executive approvals, & monthly billing reconciliation reports.

Order processing, order management, and invoicing.

Accurate setup and maintenance of term sets/catalogues in Ceres that resulted in correct calculation and timely billing of rebates.Implemented and uploaded manufacturer/distributor rebate and pricing term sets prior to monthly deadline while adhering to established master data standards.Established and maintained manufacturer catalogs, resolved suspect transactions, mapped items to manufacturer or distributor catalogues while formulating new methodologies to drive efficiencies.Solicited feedback and provided ad hoc reports and analysis to management, category managers, procurement, and manufacturers/distributors upon request.

Contract administrator, data analysis, set up pricing and rebates for set manufactueres and customers.

Provided post sales support to account executives, sales, accounting, and collections including set up and implementation of contracts to ensure benefits/rewards are received in a timely manner.Maintenance of contracts throughout the life cycle which included updating changes to agreements, contract extensions, researching billing discrepancies, resolving escalations, and processing manual credit/debit adjustments.Researched and compiled financial, detailed activity, and expiring contracts reports for senior management, sales, and marketing for retention of customers in an effort to generate leads for new markets.Reduced implementation turnaround by 50%, revised and streamlined processes, and conducted training for new associates.Anthony R Johnson (continued)

Performed monthly audits on sales associates to ensure service orders were in compliance with company policies and procedures and provided findings and results to upper management as a tool for coaching and development.Responsible for data and records management which included creating files and storage of contracts and data in Access, CRM, Siebel, and Outlook.Monitored assigned profit center mailbox, contract website, and provided copies of contracts to sales, customers, and vendors upon receiving authorization release forms.Instrumental in creating a new training manual for newly acquired division of contract management inherited from the Small Business department.Assisted with data conversion project from legacy billing system to new billing system with AT&T to ensure smooth transition from old Bellsouth promotions to new AT&T promotions and programs.

Created service orders from CLECS/LECS for local service request for residential and business customers for phone, broadband and dial services.Multitasked using various systems to review accounts, track customer equipment and rebates, restore service in a timely manner, and suggested additional services and features.Served as 1st level of tech support assistance and trouble shooting for broadband and dial customers.Established excellent relationships with customers and internal departments; increased customer retention and up sell of products and features.

B.S, Business Administration

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General