Assesses, diagnoses, and corrects software and hardware errors in PC and Mac desktops and laptops.Trains associates in the proper protocol and processes of bench repair as well as in customer satisfaction.Accountable for installation of hardware and software, database management, troubleshooting network and computer program errors, replacing hardware components, server maintenance, and hardware configuration.Breaks down systems, removing malfunctioning hardware and install new parts.Consults with customers regarding technological needs, problems, and purchases Coordinates with systems partners to finalize designs and confirm requirements.Corrects networking and troubleshooting issues at clienteles’ residencies and fix desktop and laptop through in-store for repairs. Install hardware for residential and commercial computers. Engage in cosmetic technical repairs such as LCD screens and keyboards.Filter costumer requests through e-mail and telephone messaging systems.