Primary responsibility is assisting users over the telephone, through email, online chat and/or at desk side in a prompt, professional and courteous manner.Secondary responsibility is assisting users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.Responsible for obtaining information to diagnose a problem, and simultaneously create, assign and document issues into the… Show more Primary responsibility is assisting users over the telephone, through email, online chat and/or at desk side in a prompt, professional and courteous manner.Secondary responsibility is assisting users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.Responsible for obtaining information to diagnose a problem, and simultaneously create, assign and document issues into the Hospital Service Desk tracking system.Demonstrates competence in prioritizing user issues and resolving within Hospital defined Service Level Agreements (SLAs).Demonstrates competence in troubleshooting and resolution of reported issues and the ability to escalate through appropriate channels any issues that cannot be resolved.Maintains an ever increasing level of proficiency in hardware, software, networking and other technologies related to the ITS department.Demonstrates competence in prioritizing user issues and resolving within Hospital defined Service Level Agreements (SLAs).Demonstrates competence in documenting trouble ticket resolutions, maintains Hospital knowledgebase articles and actively participates in maintaining and support policies and procedures.Demonstrates the ability to manage time and resources in the best interest of the Hospital.Demonstrates competence in compiling data to maintain inventory, purchasing, shipping and other records.Identifies opportunities to see where training needs would improve productivity within the department or within the HospitalTrains end users on basic hardware, software and network resources, on a one-on-one basis.Provides on-site support and remote support for workstations and networking components in multiple locations in the Kansas City metro and outlying areas.Participates in on-call rotation and provides end user support during off hours, holidays and weekends.Demonstrates a willingness to work as a member of a team. Show less

Data EntryMicrosoft Excel, Word, ExplorerFulfilling customer expectations through excellent customer serviceTroubleshooting internal computer systems when various problems aroseMaintained security throughout hotel premises.

Data EntryMicrosoft ProgramsFulfilling customer expectations through excellent customer service.Maintained records of high risk and high threat individualsEnsured all equipment is properly functionalSecurity Clearance 2011

Performed before, during, and after flight aircraft inspectionsMaintained aircraft and flight engineer logsDirected review and repair of aircraft performanceManaged multi-million dollar equipmentSecret Security Clearance 2007