• Develop department overall Training Matrix.• Conduct Training Needs Analysis (TNA) and determine the training needed to bridge the gaps of staffs.• Conduct stand-up Classroom training.• Maintain and update Staff Training Records & Training Flow Charts• Schedule Staffs for Training Program to meet Department's Annual Training Targets.• Participate in Training & Development related Audits by customers & stakeholders • Work with Operation Managers to identify operational… Show more • Develop department overall Training Matrix.• Conduct Training Needs Analysis (TNA) and determine the training needed to bridge the gaps of staffs.• Conduct stand-up Classroom training.• Maintain and update Staff Training Records & Training Flow Charts• Schedule Staffs for Training Program to meet Department's Annual Training Targets.• Participate in Training & Development related Audits by customers & stakeholders • Work with Operation Managers to identify operational & staff learning needs.• Create & Maintain departments Dashboards using Power BI.• Coach Supervisors for process improvement.• Take charge of organizing Department activates. Show less

Manage and lead approximately 50 Driving Instructors @ SBS Transit's Bus Captain Development Centre to provide training to about 1000 trainee bus captains yearly to meet company operation requirements. Major areas included planning, directing, monitoring, and implementing policies to achieve key performance indicators. Responsible for the optimal deployment of training resources (eg. buses & instructors) and work with Singapore Traffic Police in terms of Testing & Licensing requirements to… Show more Manage and lead approximately 50 Driving Instructors @ SBS Transit's Bus Captain Development Centre to provide training to about 1000 trainee bus captains yearly to meet company operation requirements. Major areas included planning, directing, monitoring, and implementing policies to achieve key performance indicators. Responsible for the optimal deployment of training resources (eg. buses & instructors) and work with Singapore Traffic Police in terms of Testing & Licensing requirements to ensure highest level of productivity and operational efficiency• Develop and implement training courses (WSQ courses - Train the Trainer Program, Skills Enhancement Program, Service Leader Program) • Conduct Training Needs Analysis (TNA) and determine the training needed to bridge the gaps of staffs. As well as sourcing for relevant courses.• Improve the productivity and effectiveness of new staffs' training • Plan and review schedule of Trainers. Managing of training resources • Implement teaching techniques and manage developmental program for Trainers to enhance their competency and capability. • Prepare Department Monthly Performance Reports • Prepare program costing for budget. • Conduct Overseas Staff Recruitment Show less

• Deliver personalised service over the telephone to customers.• Identify cross-sell opportunities Services.• Consistently deliver quality service to our customers to achieve total customer satisfaction• Solicit customers’ feedback and identify problem trends for improvement actions.• Promote and assist Customers in Corporate Loans products like Micro-loan, Business loan, factoring services, property & vehicle/equipments financing enquiries like applications process, repayments,… Show more • Deliver personalised service over the telephone to customers.• Identify cross-sell opportunities Services.• Consistently deliver quality service to our customers to achieve total customer satisfaction• Solicit customers’ feedback and identify problem trends for improvement actions.• Promote and assist Customers in Corporate Loans products like Micro-loan, Business loan, factoring services, property & vehicle/equipments financing enquiries like applications process, repayments, redemptions and re-pricing of loans etc. • Assist Customers in Corporate Internet Banking issues like creating transactions, login, tokens issues and etc.• Guiding Junior team mates to help me them improve on the call handling time and product knowledge. Show less