Anthony Lee Email & Phone Number

• Responsible for resolving issues reported to the Help Desk from multiple sources including trouble tickets, phone calls, Emails, Chats and automated alerts.
• Resolving critical system issues on a 24x7 basis, including notification, coordination and dispatch of individuals from various functional groups within the organization. Supporting 1500+ employee’s including remote.
• Working closely with managers and administrators to ensure the success of daily operations.
• Provide exceptional customer service and support to customers, technical staff, and management in a VMWare, Windows 8, Windows 7, Office 2007, Office 10 infrastructure.

• Handle high priority and escalated issues
• Follow up with users and respond to user feedback
• Mentor and provide positive support to my team of 15 analysts
• Evaluate and improve processes and procedures
• Assist analysts to resolve technical issues
• Responsible for completing normal day to day trouble tickets, phone calls, emails, chats, same as below.

• Responsible for substantial desktop infrastructure, including new system rollouts 50+ systems internally / externally to provide 0% downtime for sales & service.
• Desktop lead in front-end migrations from CCmail, to a new internal Exchange 2000 infrastructure.
• Supporting all locations North America wide, stabilized IT/desktop infrastructure, installed anti-virus system, desktop backup systems, dial-in VPN’s.
• Initiated software volume licensing programs to ensure licensing compliance and reduce overall costs.
• Developed and maintained new computer images to support global solutions.
• Support for all Desktop related issues, (special, secure support to executive officers, finance, and HR staff).

Palo Alto, CA, US