Increased recovery rate by {20%} by coordinating {$500,000} in debt placement withcollection agencies.Enhanced collection efficiency by {20%} by training {50} debt collectors on complianceand regulatory standards.Managed the recovery of bad checks for both local and out-of-state accounts, improvingoverall collection rates.

Improved onboarding satisfaction by {30%} by managing the process for {100} newmembers.Marketed and promoted premium wellness products, including Bhangology CBD rubs,gummies, and memberships.Provided exceptional customer service by responding to inquiries and offering productinformation to potential customers.Played a key role in driving brand awareness and customer engagement through effectivecommunication and support.

Screened clients affected by fire, employment loss, and medical issues to assess theirneeds.Provided clear explanations of available services and funding options to support clients incrisis.Identified and addressed client needs through effective troubleshooting.Made referrals to appropriate resources, ensuring clients received comprehensiveassistance.

Performed clerical duties, including managing faxes, confirming patient appointments,and handling collections for outstanding medical bills.Improved patient satisfaction by {20%} through efficient appointment scheduling andresolving {95%} of billing inquiries accurately.Ensured smooth office operations through efficient administrative support and patientcommunication.

Managed accounts receivable and collections processes for multiple legal clients, ensuring timely payment and reducing outstanding debtsNegotiated payment plans and settlements with debtors, balancing client interests with legal and ethical considerationsUtilized legal software and case management systems to track collection efforts, deadlines, and client communicationsCollaborated with attorneys to initiate legal action when necessary, preparing documentation for court filings and judgments