• Conduct investigations to resolve complaints in a timely manner• Facilitate case management to ensure case quality and integrity• Maintain knowledge of applicable legislation, regulations and policies to maintain case integrity• Collaborate and communicate with stakeholders to develop action plans for case resolution • Investigate and enforce violations of Bell’s policies• Participate in regular meetings to resolve conflicts and negotiate resolutions• Effectively manage communications with partners and stakeholders to protect the integrity of the company• Prepare clear and concise investigation reports for Senior Management Team• Ability to communicate with stakeholders in English or French as required

• Effectively managed and prioritized projects to identify and prevent revenue leakage• Developed action plans that resulted in ~$3M of revenue recovery annually• Participated in team building exercises to contribute to an $85M revenue recovery target• Coordinated with different lines of business to identify gaps and recommend solutions• Researched policies and processes for review to determine impacts to business• Determined and validated business rules through the affected databases• Monitored adherence to project quality resulting in deliverables to stakeholder satisfaction• Exposure to auditing processes and practices