Anthony M. Email & Phone Number

United States

● Customer Service● Responsible for eLearning Platform● Provide strategic leadership and vision for the IT Department ● Create a collaborative and customer first approach● Create/Manage SLA’s to manage expectations and communicate with our customers● Analyze reports and metrics to better support the organization and utilize these analytics and metrics to make informed decisions and necessary improvements● Responsible for Cyber Security posture of the county● Responsible for the day to day operations of the technical operations of the county● Oversee vendor management and maintain both Capital and Operational budgeting responsibility for vendors, and the IT Department as a whole including all contracts and maintenance agreements● Develop and implement policies/procedures as well as implementing “best practices” for each division● Work closely with the management team, stakeholders and commissioners to implement new technologies● Manage complex, high leverage, high visibility projects that impact each division● Oversee management of all technology assets, inventory, recycle and proper disposal which lines up with compliance of sensitive departments (Prosecutor's office, Health Department)● Work with the Commissioners to understand the technology and business needs and translate them into easy to understand strategies● Negotiate contracts and monitor spending and look for opportunities to reduce cost while maintaining the effectiveness and continuity of the support team as well as connectivity and hardware● Perform employee reviews/evaluations in an effort to identify opportunities for growth as well as mentoring and training the teams● Implement ITIL framework with ITSM for the IT Department● Provide trainings and work with outside entities to help us stay up to date with the latest advances in IT (hardware, software, cloud solutions and methods of support)● Act as the escalation point for complex/high leverage issues

West Orange

● Oversee daily Helpdesk operations for all schools in the district● Responsible for Google Suite● Oversee eLearning and LMS Platforms● Focus on Zendesk queue to monitor all tickets and ensure fast resolution● Conduct conference calls/meetings with management at each location to address the specific needs of each school● Work with outsourced vendors● Act as a mentor to staff as well as working alongside staff when necessary● Coordinate projects and off hours installations● Create and report on performance metrics to maximize efficiency ● Manage SLAs● Coordinate security upgradeso Firewallo Trainingo Phishing email testing with users● Work with vendors● Upgrading infrastructure across 9 schools and the Public Library

Recruited by the company owner to oversee all aspects of IT operations, which includes planning, directing, and coordinating the activities of outsourced teams of systems administrators servicing the diverse technology needs of customers across various industries. This includes installation, network configuration, troubleshooting, and repair. Oversee the receipt, documentation, distribution, and completion of installation and repair orders, ensuring prompt turnaround and optimal levels of customer satisfaction.

Denvile, Nj

Managed the day to day Operations of the Technical team which includes, performing computer repairs directing, and coordinating the activities of outsourced teams of systems administrators servicing the diverse technology needs of customers across various industries, installation, network configuration, troubleshooting, and repair. Strengthened customer relations by analyzing the issues that had been reported by our customers and created processes that addressed these issues prior to the sale of our equipment.

Directed all aspects PC support for St. Barnabas Health Care Corporate location. Managed team of 8 technicians, on site at the customer’s executive headquarters that provided day-to-day technical support for executives and approximately 1300 end users at the adjacent hospital facility. Projects ranged from desktop rollouts to complex LAN / WAN connectivity issues. In addition, served as team lead for help desk support managers located at 10 Atlantic Health Care facilities throughout the state. Reported to the Director of IT Services / CTO.

West Orange, Nj

Steadily promoted to positions of increased responsibility and scope for contributions that were instrumental in building the IP network from ground floor into a fully operational network supporting the company’s national expansion. Built, trained, and managed the technical staff, which included PC and network technicians, network administrators, helpdesk support, and administrative personnel. Created and implemented policies and procedures for all technologies including email, corporate-owned equipment, and Intranet/Extranet

Networking Specialist

This course was to teach networking using Novel and Windows OS.

Computer Professional

This course was in introduction to troubleshooting and networking.

High School Diploma