Lead developmental technology liaison and system administrator for the business’s primary reporting tool: Qlik SenseGather and quantify data on either an ad-hoc or scheduled basis to satisfy the reporting needs of cross-functional teamsInterpret the front-end data inputs and back-end outputs to optimize data flow throughout five separate systemsImplement and lead strategic and cost-effective process enhancements to improve data integrityTrain new and established users on how to operate Qlik Sense to best fit their needs

Continuously collaborate with internal matrix team members in order to create, maintain, and improve the client experience.Promoted via recognition from Senior Management.Mentor and coach new and established colleagues on current and updated processes.Create and manipulate data in order to to produce reports used by upper management and other internal departments.Translate client/broker communications in Spanish.Manage all premium related SAICO/Middle East processes for Cigna Global North America.Analyze reports to confirm financial and procedural correctness within the Premium/Accounts Receivables department.Assist with high level process-changing business projects.Oversee all Cigna Global North America's Producer Commissions.Generate, validate, and distribute Schedule A (5500) tax forms.

Head analyst responsible for the billing and collecting of all Travel Insurance product premiums for 1,600+ clients.Decreased Travel Insurance product premium delinquency from $4.5M to $60k.Created and improved team processes and procedures.

Analyzed client data utilizing various reports and resources to provide accurate informationAssisted as needed with updating client informationPrepared and distributed tax forms to clients