• Effectively answering calls through the inbound campaign and assisting existing customers with queries and contract renewals• Strongly meeting SSE’s compliance policy and making sure each customer is treated fairly under the energy market’s regulator standards• Meeting KPI’s by renewing our current customers onto new yearly contracts• Providing excellent customer service by taking meter readings for customers and exchanging meters for new and existing customers• Assisting customers during Face to face meetings with them when they come into the office.• Using Microsoft applications such a simple excel to track my daily points and to calculate bonus. I would also use excel to keep track of our customers who are calling in• Outlook calendar is a vital part of my job role as without it I would not be able to arrange callbacks, meetings and stick to my daily adherence

. Helping customers with everyday banking needs.• Effectively answering calls in a professional and friendly matter.• Using Microsoft packages such as 365, word, excel and powerpoint to successfully manage my tasks and work load.• Having a strong knowledge of financial services to be able to correctly use the systems and provide customers with correct information.• Updating customer records.• Meeting my daily, weekly and monthly deadlines by successfully completing all my mandates.• First point of contact for fraud, complaints, new products and more• Using the prompts system to be able to help the customer know what products are the most useful for themselves• I have applied for the Bsc Degree Academy programme with Firstsource.• Leading team huddles and Comm's while also sending emails when necessary to update team members on new processes and changes.• I have been supporting new gradbays for the past few weeks as a floor walker. I am their first point of contact for queries and general questions.

• Making outbound calls to o2 customers.• Selling products for network giant’s o2.• Making Upsells and providing excellent service.• Helping customers with queries.• Showing leadership by motivating the team during team briefs at the start of the day.• Reaching individual targets.• Meeting team targets and working in a group at times.

Inbound customer service advisor for DoorDash