Responsible for overseeing day-to-day operations, defining team productivity objectives, and achieving strategic customer performance targets across entire account group supporting a top-tier food and beverage customer. Thrived in high-growth, high-stress, ambiguous start-up environment by successfully motivating team members, influencing stakeholders at all levels, and building deep, responsive, empathy-driven relationships with customer teams. Key wins included establishing an emergency relief business generating $500K revenue (and rising), growing customer bid award footprint by 15% in volume and 48% in projected revenue, and earning Carrier of the Year in multiple regions.