Support, setup and troubleshoot software and hardware issues for multiple clients. Assist with network administration.Operating systems include Windows XP, Windows 7, 8 and 10. Mobile devices include Windows, Android & iOS.

Troubleshooting of software and hardware issues for 200+ users. Setup equipment for users including walk through of software and IT policy to new users. Assisted with the conversion upgrade of workstations & software upgrade for the entire office. Maintain and repair 25+ print stations along with multiple local printers. Responsible for coordinating repair, replacement and standard maintenance of printers office equipment. Interviewed prospective employees for the department. Purchasing of… Show more Troubleshooting of software and hardware issues for 200+ users. Setup equipment for users including walk through of software and IT policy to new users. Assisted with the conversion upgrade of workstations & software upgrade for the entire office. Maintain and repair 25+ print stations along with multiple local printers. Responsible for coordinating repair, replacement and standard maintenance of printers office equipment. Interviewed prospective employees for the department. Purchasing of equipment and supplies. Provide input on procedure for the Office Services Department.Wells Fargo Insurance acquired by USI Insurance, December 2017 Show less

Performed Tech Support - Setting up and troubleshooting workstations.Ordering & Stocking Paper, toners and other suppliesMaintaining 30+ print stations including HP, Minolta & Ricoh units.

Answered customer's questions on a daily basis at the counter, through e-mail or on the telephone.Performed many administrative duties including; data entry, assisting staff with research including light skip tracing,microfilm and property records.Offered computer support in the creating and maintaining of documents using MS Office, primarily in Excel & Word.Handled confidential records daily.Maintained my own case load which involved investigating and observing code… Show more Answered customer's questions on a daily basis at the counter, through e-mail or on the telephone.Performed many administrative duties including; data entry, assisting staff with research including light skip tracing,microfilm and property records.Offered computer support in the creating and maintaining of documents using MS Office, primarily in Excel & Word.Handled confidential records daily.Maintained my own case load which involved investigating and observing code violations in the field.Helped train coworkers in using CRW's Trak-It software and navigating around Windows XP workstations using a Novellclient and GroupWise software.Helped the IT department catalog all the Department's phone lines, phones & computer equipment. Show less