Right Networks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning around-the-clock U.S.-based support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms and technology companies. More than 8,500 accounting firms and 60,000 SMBs count on us to run their businesses every day.As a Technical Support Representative for Advantage Communications, I received, managed and resolved, incoming Technical-related calls from the clientbase of Right Networks Inc.- Assisted with requested software additions to the clients Right Networks cloud-based virtual machine.- Troubleshooted and resolved client concerns within a timely manner for a variety of applications ranging from Microsoft Office suite, Intuit Quickbooks, TurboTax, and Expensify.- Worked with a software-level screenshare platform to assist with client-related issues.- Escalated billing related calls to the Account Management team when necessary.- Escalated high-level technical rated issues to the Tier 2 Technical Support team.

VRI has a combination of dynamic, experienced and professional staff with advanced data management and information technologies. This means that VRI can provide clients with a strategic edge by setting industry standards in unrivaled service and customized market research data collection.VRI is a fully networked, state-of-the-art call centre, with 50 stations, using Voxco CATI systems. We specialize in telephone-based Market Research/Political Polling. We offer a wide range of services including CATI programming, data collection/coding and tabulation.