Anthony Madzinga Email & Phone Number

As a seasoned leader with a decade of experience in the customer space, I excel in leading high performing teams of all sizes, currently managing a department of 70 professionals across the entire APAC region whilst being part of a fast-growth, multinational SaaS company. My expertise spans the entire customer life cycle, from Sales to Customer Onboarding through to Customer Success, allowing me to drive strategic initiatives that optimise customer satisfaction, experience and retention. I am a highly data-driven individual, using analytics to inform my decision-making process and continuously improve performance metrics. With a deep understanding of the SaaS business model, I am an innovator in process improvements and adept at driving organisational change to align with industry trends and customer needs. And lastly, my strategic mindset enables me to envision and execute long-term strategies that drive business growth and customer success.

• 

  Western Sydney University

  Operations Management And Supervision