Service Delivery Manager
Current
Sep 2024 - Present
AeroLeads people directory · profile
Anthony Man Email & Phone Number
Service Delivery Manager
at
Nomios UK&I
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Who is Anthony Man? Overview
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Quick answer
Anthony Man is listed as Service Delivery Manager at Nomios UK&I, based in Leeds, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Anthony Man.
Anthony Man previously worked as Customer Success Manager at Reliance Cyber and Service Delivery Manager at Virgin Media O2. Anthony Man holds Bsc (Hons) Computing Studies, Computer Science, 2:2 from University Of Northumbria At Newcastle.
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Email format at Nomios UK&I
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Nomios UK&I
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Profile bio
About Anthony Man
An experienced and knowledgeable service manager who adds value, exceeds expectations and relishes a challenge. Has a proven track record in managing multi-towered key/strategic/MNC accounts and special projects leading/coordinating/delivering for stakeholders under challenging circumstances. With key strengths being relationship management, taking ownership and having a ‘can do’ attitude, am seen as a point of trust to all and who can be relied upon to support and deliver excellence/solutions to complex problems through collaboration with both internal multi-functional teams and external suppliers. This is most recently evidenced through my involvement and support with the industrialisation of the solution, transition and in life management of VMO2’s first 4G Private Network customer allowing said customer to progress with their ‘Factories of the Future’ project and fully embracing the Industry 4.0 ecosystem.
Current workplace
Anthony Man's current company
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6 roles
Anthony Man work experience
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Customer Success Manager
Apr 2024 - Aug 2024
Service Delivery Manager
Responsible for the in-life management of Key/Strategic/MNC accounts across different industry verticals with multiple service towers covering cellular and fixed connectivity, various ICT solutions, Internet of Things, Device as a Solution (DaaS) and Private Networks.Accountable for delivering our contractual obligations and ensuring SLAs are met, maintaining/driving customer satisfaction and subsequently the customer experience resulting in account retention and growth. Championing escalated customer issues internally, sharing information and matrix managing/working with multi-functional teams and suppliers to deliver solutions and continual service/process improvements, implementing SIPs when applicable. Proactive service management approach with regular service reviews, contact and reporting; creating Service Development Plans; delivering key marketing/network communications and promoting ‘value add’ products/services.Experienced in delivering continual service improvement, incident, problem, change, release, supplier and SLA management, and helping businesses transform.
May 2015 - Feb 2024
Service Relationship Manager
Responsible for proactively managing 6 tier 1 Enterprise accounts within the Finance, Legal & Professional Services sector through relationship building and regular calls/service reviews; sharing key marketing/network messages; debt management and ensuring we deliver to our contractual obligations.
Apr 2014 - May 2015
Desk Based Service Relationship Manager
Responsible for proactively managing and driving the customer satisfaction of 50 Enterprise accounts with mobile and fixed connectivity across various industry verticals. Activities include relationship building through regular contact/service reviews, delivering key marketing/network comms, debt recovery and taking ownership of customer escalations.
Jul 2011 - Apr 2014
Service Relationship Manager (Major Sporting Event)
Field based resource for the London Olympics in 2012 working with the Account Director to ensure the highest levels of ongoing service and support is received throughout.Responsible for transitioning the standard Corporate service model to the various different support models during the Event, owning each Customer Service Charter after approval and responsible for any updates required moving forwards.Ensure all customer service KPI's are met within the agreed SLAs, owning the Service Improvement Plan when required.Own and manage the relationship with BT from a Service perspective, championing any issues within O2 and working with my virtual team to deliver solutions.Other workstream activities include: non-network reporting (reviewing and producing), chairing regular Service reviews, forecasting, delivering training, staging, reconciling credits, and decommissioning.
Feb 2012 - Jun 2013
2 education records
Anthony Man education
Bsc (Hons) Computing Studies, Computer Science, 2:2
4 A Levels, 9 Gcses
Kings School, Grantham
FAQ
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What company does Anthony Man work for?
Anthony Man works for Nomios UK&I.
What is Anthony Man's role at Nomios UK&I?
Anthony Man is listed as Service Delivery Manager at Nomios UK&I.
Where is Anthony Man based?
Anthony Man is based in Leeds, England, United Kingdom while working with Nomios UK&I.
What companies has Anthony Man worked for?
Anthony Man has worked for Nomios Uk&I, Reliance Cyber, Virgin Media O2, and O2 (Telefónica Uk).
How can I contact Anthony Man?
You can use AeroLeads to view verified contact signals for Anthony Man at Nomios UK&I, including work email, phone, and LinkedIn data when available.
What schools did Anthony Man attend?
Anthony Man holds Bsc (Hons) Computing Studies, Computer Science, 2:2 from University Of Northumbria At Newcastle.
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