Anthony Mancuso Email & Phone Number

Wesley Chapel, FL, US

Tampa, Florida, United States

Tampa, Florida, United States

Tampa/St. Petersburg, Florida Area

• Responsible for managing Union employees to meet Enterprise/Large business service needs.
• Daily review of trouble tickets along with coaching of employee gaps and errors. Also providing positive feedback.
• Evaluating department policies and procedures.
• Direct monitoring, co-ordination and escalation of any major or catastrophic condition within the Frontier network.
• Monitor and participate with colleagues in other organizations to resolve customer issues in a timely manner.
• Managed multiple projects in a 24x7 environment.

Temple Terrace FL

• Performed 1st level troubleshooting for LAN/WAN alerts and issues.
• Maintained network performance through network monitoring and analysis, addressed network issues and escalated problems to vendors.
• Monitored the network performance regularly to improve performance and functionality.
• Worked as first point of contact on mission-critical system outages to quickly restore functionality.
• Worked with Field Techs on router and switch maintenance, power supply and fan replacements as well as line card and supervisor card replacements.
• Aided Field Techs on troubleshooting of DS0, DS1, DS3, OC3, OC12 and higher circuit issues using loop testing and React testing results.

Pearl River NY

• Supervised a highly technical team focused on fulfilling our mission of maintaining high availability.
• Managed multiple priorities at once and able to resolve very complex problems while understanding the high level picture with respect to system interdependencies and data flow.
• Provided leadership and training to all members of my team.
• Engaged in crisis management activities.
• Worked in tandem with secondary engineering support teams.
• Evaluated and performed recovery actions on system alarm notifications.