Security Analyst
CurrentProvide customer service to our clients by carrying out safety and security procedures, site-specific policies, and when appropriate, emergency response activities.• Respond to incidents and critical situations in a calm, problem-solving manner.• Provide a high level of service to local and remote client sites and staff.• Monitor operational network video cameras; operate all SOC technologies including network video, access control, etc.• Coordinate direct action and responses to incidents and alarm activation.• Compile reports for the SOC Shift Manager to share with GPS management on a daily/weekly/monthly basis; provide high-quality written and verbal reports as and when required.• Take telephone inquiries and serve as an initial point of contact.• Communicate effectively and appropriately with internal and external responders.• Foster cross-organizational relationships while providing exceptional customer service by anticipating needs, offering suggestions, and exceeding expectations.• Monitor several screens, systems, and events simultaneously, with the ability to shift priorities
