Anthony Martin Email & Phone Number

American Airlines Arena

BOX OFFICE REPRESENTATIVE | MIAMI HEAT GROUP | FEBRUARY 2012- CURRENT• Provide excellent customer service to all the patrons of the American Airlines Arena.• Keep a professional attitude while promoting effective and efficient box office function.• Keep a balanced cashiers box, assist with any and all box office duties.• Answering phones with the highest degree of professionalism and courtesy.• Miami Heat Group Employee of the Month for December 2014• Received recognition for commitment to punctuality, and professionalism.• Recognized for showing devotion to quality service and the S.M.I.L.E values.

Wuxi, China

•Create, manage, supervise, and coordinate program that supports the athletic development of the students as well as increases basketball knowledge and general love for the game.•Build strong rapport with athletes, parents, and the community through open communication.•Increased number of students from 30 to over 300 in one year span.

Miramar

•Monitor academic progress and status of team members. Oversee the discipline, and student conduct of athletes to support image and reputation of the athletics program.• Develop and implement in game strategy and position assignments. Organize and direct individual and small group practice activities/ exercises daily.• Hosted special basketball themed fundraising events. Elevated overall home game attendance, and team sales by 200%. Events provided funding for new uniforms, equipment and reinvestment into program.

· Make 80-100 warm lead outbound calls a day, extending opportunity to attend orange bowl events for the year. Create over the phone relationships with consumers when possible. Take inbound calls, and respond to all voicemails daily.· Mastered Archtics and CRM system.· Manage new and renewable accounts to ensure a high level of customer service and retention· Attend Orange Bowl Game as representative of the committee. Visited with clients and provided adequate assistance and damage control for any unforeseen issues.

Weston, Fl

EXECUTIVE RECRUITER | GLC HEALTHCARE | FEB 2014- PRESENT• Responsible for scanning resumes and deciphering which candidates have potential.• Responsible for editing resumes and marketing potential candidates to the clients.• Keeping notes of all conversation with clients and organizing lists of potential applicants to have handy for clients to interview.

•Coach, mentor, organize and oversee the positive interaction, growth and development of 15-30 children as they perform, practice or compete in various sport activities.•Prepare and implement age appropriate lesson plans, in advance of practice, for each day of programs assigned.•Communicate program expectations and goals to parents and players, tracking progress and carrying out individual game plans for improvement.•Conduct skill development assessments and provide feedback. •Model, teach, practice, and enforce good sportsmanship. Provide a safe, fun and educational environment for all.

Florida International University

INTERN | FIU ATHLETICS | JANUARY 2011-JANUARY 2012•Responsible for serving as an assistant to the leader of the ticketing department at FIU athletics.•Helping with game day operations, printing, and selling tickets at D1 soccer, basketball, and football games.•Aiding in running the box office efficiently and professionally answering phones and servicing any walk-ins

Florida International University

LEAD WEIGHT ROOM ATTENDANT | FIU RECREATION SERVICES | JUNE 2010-JANUARY 2012• Oversee weight room staff, and tend to any disruptions or complications throughout the building.• Controlling and directing the weight room floor as a leader by maintaining a safe and positive environment for anyone who entered the building.• Dealing with patrons face to face, answering questions about the building equipment or policies.• Breaking down and setting up equipment for cardio classes, and tidying weight room floor on closing shifts.

Recreation & Sport Management, Sports Marketing, 3.0

Activities and Societies: FIU Recreation Leadership TeamDeans List. Received Bachelors Degree in Recreation & Sport Management.

High School Diploma, English Language And Literature

Activities and Societies: Varsity Basketball, Advanced Placement English, and EconomicsVarsity Basketball, Advanced Placement.