Develops the organization’s IT vision and translates it into actionable goals through supervision and design of development, implementation, and maintenance activities related to the City’s local and wide area networks. Develops City-wide strategic planning based on present and future technological demands including budget development and multi-year planning. Develops information technology configuration and performance standards; implement and monitor controls to ensure consistency and maintainability of all hardware and software. Incumbent may supervise staff and/or consultants in performing evaluation, design, implementation and maintenance of network activities in support of network users.

Under minimal supervision, designs, oversees implementation and optimizes technology solutions based on business requirements and technical strategy and direction from the IT Director. Provides experience and technical knowledge that forms a bridge between management vision/direction and technology solutions. Possesses broad and deep understanding and demonstrated capability with network design configuration, implementation, operations support, and troubleshooting of systems management tools, and virtual frameworks. Continuously evaluates new technologies, industry trends, and best practices that lead to improvements in the County’s systems design and development process, and the delivery of high quality information systems.

Serving as primary consultant to client companies looking to leverage the latest technologies to enhance their web presence and performance. Developing/architecting high conversion websites and e-commerce solutions while maintaining internet standards for search engine optimization.• Demonstrated advanced knowledge of online marketing tactics to improve client website traffic by 90% and ROI by 108%.• Remodeled client operations and fulfillment procedures for both online and brick-and-mortar stores. Improved efficiency resulted in increases in return customers and a decrease in man-hour overhead.

Developed the business strategy and marketing plan for all online initiatives and promotional programs. Designed and implemented bulk e-mail campaign development, deployment and analysis. Responsible for all online ad design, development, placement and ROI analysis. Responsible for the design, administration, maintenance and development of company websites. • Paid search engine listing development, optimization, administration and ROI tracking (AdWords & OrangeSoda). Search Engine Optimization strategy development for organic listings (doubled monthly site traffic year-over-year)• Design, development and analysis of business processes related to customer email collection and updating of company metrics.

Served as liaison between client companies and web designers/developers to strategically translate overall business and marketing requirements to create successful corporate and e-commerce websites for consumers. Oversees website design process to best reflect customer preferences/requests as well as overall function and usability.• Motivates designers to create visually compelling yet functional designs within deadlines and under budget.• Manages web developers/designers to deliver top-notch quality assurance.• Consults with clients on internet strategy, search engine optimization/marketing, and website usability/design.• Prepares flowchart-style design documents for both internal use and customer review to ensure logical process flow for all website function.

Personally facilitated and implemented all technology operations for start-up company marketing and promoting nutritional brain health supplements through a network of Independent Distributors. Assisted in the direct retail sales to customers and the recruitment of Independent Distributors to increase market share in Direct Selling industry. Designed e-commerce product marketing for corporate website (www.briteagehealth.com) to create customer awareness of needs and aid in order placement and Distributor enrollment. Directed and served as primary liaison for all vendor/contractor activity – from website design/development and back-office systems configuration to inventory management and order fulfillment.• Directly responsible for customer sales and recruitment of new distributors at one weekend event totaling 15% of company sales for the entire month ($2,000 out of $13,000). Responsible for Sales to Distributors for nationwide conferences and marketing events.• Displayed exemplary customer service skills while serving as solitary sales support for corporate offices and over 1,200 Independent Distributors and Customers nationwide increasing company growth and profitability.• Heralded as the corporate expert in explaining complex processes/programs and training.• Responsible for design/marketing of corporate website to grow sales numbers.• Evolved e-commerce shopping engine, converted enrollment and sales procedures to online and paperless system.

Facilitated the military enlistment sales process from initial interview and applicant prospecting to preparation for recruits training. Effectively utilized cold-call telemarketing and area canvassing to gather and sell opportunity to prospects. Guided applicants through preliminary screening and administrative processing, completion of enlistment documents, and maintaining accurate records as part of the sale cycle.• Awarded “Rookie Sales Recruiter of the Month” in August 2005 for top production out of 48 recruiters in the state.• Presented an “Ace’s” Award by region Commanding Officer by exceeding expectations for completing 5 contracts in one month (250% over monthly sales quota of 2 contracts). Only 4 out of 48 people awarded that year. Consistently exceeded and grew monthly sales goals by 150-200% (3-4 contracts each month).• Promoted to represent the Marine Corps at various events, lectures, and civic ceremonies due to outstanding public speaking, selling ability and presentation skills to all levels of audiences.

Served as liaison between the Office of the Secretary of Defense, various members of Congress, and the White House to facilitate special events for visiting dignitaries. Assisted in the on-site management of assigned facilities valued over $150,000. Monitored successful indoctrination, training, and evaluation of new personnel.• Displayed military deportment, decorum, and professionalism to make the program the Pentagon’s most visible public outreach initiative.• Served as direct supervisor and evaluator for elite team of 33 personnel from all 5 branches of military. Personally selected/trained delegates to escort high profile visitors and present the history of the Department of Defense.• Awarded the Joint Service Commendation Medal, Certificate of Commendation, Letter of Commendation, and 9 Letters of Appreciation from various political, military, and civilian VIP guests. Accelerated ahead of standard promotion schedule for outstanding accomplishments.

Installed, configured, maintained and optimized network security measures. Planned and executed the integration of multiple information systems in a network environment. Supervised enterprise help desk and resolved customer information system issues. Implemented required hardware/software upgrades and repair to maintain mission capability.• Recognized as the “go-to-guy” for immediate solutions for computer issues.• Implemented new policies/security measures for internet/intranet websites and SQL database used by entire Marine Corps.

Responsible for the installation, configuration, and management of data network systems in both a stand-alone and client-server environment. Extensive help desk and administrative work with MS Exchange, Defense Message Systems, and other authorized data network systems.• Hand-selected for 24hr direct support to Base Commanding General during 9-11 Crisis.• Awarded Certificate of Commendation for participating in 4-man team to transition base to new messaging system