Anthony Melvin Email & Phone Number

Conroe, Tx, Us

Spring, Texas, United States

Spring, Texas

• Scrum Master on a nine person team in a SAFe PMO lead environment successfully designing and developing an oil and gas related data lake web application. This project was completed on time and under budget while making use of Agile processes to provide continuous benefit during development. Before this project was concluded it had already generated a multi-million dollar savings for the company. • Ensured project remained on budget and on schedule despite numerous COVID and resource related hurdles. Worked remotely making use of multiple collaboration tools to keep the team focused and engaged.• Worked closely with the product owner and users to understand and document project requirements. Wrote user stories and made use of Team Foundation Server (TFS) to track and report progress.• Lead daily standups, sprint planning, reviews, and retrospective sessions, Provided transparency by reporting all progress and setbacks accurately and quickly. • Worked with QA team to provide accurate testing and bug reporting. • Ensured the project ran as smoothly as possible while acting as Servant Leader and removing impediments for the team, keeping them motivated, and ensuring proper focus for each feature.

Houston, Texas Area

Project Manager and Scrum Master overseeing several large multi-million dollar software development projects. These included HP Security Manager, and collaborations with Synaptics Fingerprint, and Intel Authenticate.• Ran multiple projects at once that required multi-vendor collaboration in several worldwide time zones with strict deadlines and in-depth status reporting. • Managed security and bio-metrics projects requiring extensive penetration, user, and security testing. Responsibilities included design phases with security and design architects, working with marketing on requirements, creating SOW’s, managing external vendor contracts and timelines, training test teams on new products, writing documentation, scrum duties, and postmortems. • Contributed to the development of HP's software Project Management Office processes. Moved from Waterfall to Agile in several styles including Scrum, Kanban, and a Scrumban hybrid. Have utilized multiple tracking and management systems including JIRA, TFS, VSTS, Confluence, Teams, and more. • Scrum Master for development team of 5, performing all rituals and reporting.• Relayed important information from management to development and vice versa, working with both teams to increase productivity and communication flow without disturbing the development cycle.• Ensured all security, privacy, and user experience requirements were complied with. This included GDPR, penetration testing, legal clearances, accessibility compliance, translations, etc. • Worked with test teams to triage and diagnose issues, working in turn with development to resolve the problems and provide any support either team might need.• Daily meetings with worldwide teams to discuss issues and set timelines for resolution of issues. Worked from home to make these meetings feasible for other time zones.

Houston, Texas Area

Ensured that all field issues found on HP mobile platforms were correctly triaged, diagnosed, and resolved in a timely manner.• Worked with multiple hardware and software teams to gather and correlate data from many different problem sources.• Collaborated with multiple levels of HP support teams to ensure all customer issues were resolved and solutions provided quickly to the end user.

Technical Project Manager for Windows packaging team working with the customers and packagers to ensure software was fully functional and packaged for Windows rollout.• Helped implement a packaging workflow to track progress.• Oversaw IT Helpdesk serving 5k users• Performed employee evaluations and one on ones.

Oversaw the day to day project management responsibilities surrounding development and testing of 7 Third party applications and in-house HP Connection Manager that shipped on millions of laptops.• Helped utilize Agile processes within HP’s development group for in-house creation of HP Connection Manager (WWAN/WLAN connection manager).• As Scrum master, helped direct Scrum rituals with developers to ensure focus on top priority issues and reporting status to management. • Organized and ran meetings between vendors and Hewlett Packard to determine scheduling of issue resolutions and make certain deadlines were met on both sides.

Managed the development of the BIOS used on Hewlett Packard business notebooks. Assisted development teams in reproduction and diagnosis of issues. • Trained testers and QA teams in the use of BIOS software features.• Directed the development team in Taiwan, assigning priorities and ascertaining risk regarding issues.• Wrote specifications and procedures, using SharePoint to distribute and contribute to them.• Updated and assigned/escalated issues in the Remedy tracking database.Left this position due to layoffs and outsourcing.

Worked with HP in Houston and Dell in Austin, developing and diagnosing issues with SoftThinks backup and recovery solution shipped on commercial laptops and desktops.• Technical Project Manager for HP Houston’s mobile laptop Backup and Recovery solution.• Represented SoftThinks at HP meetings to discuss problems and solutions for the HP Backup and Recovery application. This included technical writing, schedule and resource management, and presenting notes from these meetings to SoftThinks management.• Worked with HP and Dell project managers to organize and meet release dates and requirements for the software.• Worked with HP and Dell testers and preinstall image creation teams diagnosing/resolving issuesLeft this company due to mass layoffs.

Helped establish the local Houston Help Desk for central location. This included set up of the help desk software, call-in numbers, ticket routing scheme, interviewing prospective technicians, performance evaluations of current technicians..Kept track of call volume, escalation rates, and quality.Managed rollout team to update hardware and software for three locationsCreated images and managed licensing for software contained therein. Assisted with installing new domain, including Domain Controllers, Exchange server, file servers with Server 2003, and SAN's. Migrated and instructed users in the use of the new systems and domainHelped implement and maintain disaster recovery methods, including actual use of methods during hurricane Katrina.Solely responsible for the upkeep and maintenance of two locations with about 150 users including server and user maintenance both locally and remotelyResponsible for assisting remote users via WebEx, NetMeeting and phoneMaintained backup system using Backup Exec, including scheduling of offsite storage and disaster recovery methods. Left this position due to prior arrangements with SoftThinks

Contracted to help bring the Help Desk of this company up to date.Set up Help Desk call center, ticketing software, and escalation processes. Interviewed and instructed team members.Project manager for hardware upgrade. Ordered and replaced hardware as I saw fit, and kept spending within budget. Worked with the president and vice presidents of the company, upgrading their machines and instructing them on their useAssisted team members with issues they could not handle, functioning as 3rd level support as well as management.Supported Blackberry devices using RIM software and Exchange.Chose to leave this company and not take the permanent position offered

Implemented and managed Helpdesk solution TrackIt. This solution was later upgraded to Remedy after helpdesk size increased. Interviewed and trained 1st level support technicians. Held training and demonstration sessions for both technicians and management on the helpdesk techniques and how to meet or exceed SLA’s. Provided any call center information management wanted regarding quality and efficiency. Provided 3rd level support. Responsible for solving high level help desk tickets and solving any and all user related problems for a 1500 user network and overseas users. Worked with all departments to get issues taken care of. Assisted in migration of 500+ users from Windows 95/98/NT environment to Windows XP environment. Used Ghost, Sysprep, and automation scripts to upgrade users. Migrated profiles, email, and personal files for users.Creation, maintenance, and conversions of Active Directory user accounts, Exchange accounts, and VPN accounts.Project Manager for ICGS Inventory of all hardware in entire building, managing five techs to inventory over 500 pieces of hardware. Project Manager for Thin Client rollout, tested and modified thin client for in house application. Project Manager for Helpdesk software solution, tested several products and implemented Track-It, later to convert to Remedy after growth.Implemented and kept up Patchlink servers and clients for patch updates to users machines. Managed rollout team to provide new laptops and desktops, created new images for them, extensive use of Ghost and profile moving, Sysprep, and automation. Solved any conflicts or problems with the images. .Supported Singapore, China, England, and South America from home, after hours. Installed and implemented Intuits TRACK-IT program to manage the help desk. Have also used Remedy extensively. Wrote procedures, managed web page, and kept a library of documents for users to learn from.

Co-Owner of this business. Performed onsite technical services for small businesses. Built and maintained networks, servers, PC's, and related equipment. Hardware and Software repairs, including work with routers, firewalls, broadband, and VPN. Setup WAN and LAN connections, including cabling and dealing with broadband providers and domain managers.Use of project management skills to design complete networks and hardware upgrades while remaining within the customers budget and time constraints.

Provide support and solutions to testers, utilizing software and hardware tools to solve problems related to desktop PC. Diagnose and solve problems on pre-production PC’s in a wide scope of issues including bios, hardware, software, and firmware. Utilization of logic analyzers, probes, and software debuggers including SoftIce. Organized and ran weekly meetings to discuss project status and assign issues to developersProvide support for the production of OPK images for distribution in Western markets Used knowledge of OEM Pre-Install Methods for Windows XP, Windows 98 SE, Windows NT Server and Workstation, as well as software support for these images and related products and platforms. Responsible for daily development cycles of images and coordination of internal deliveries for use in overall image package. Jointly manage overall production timetable for development of images. Generate overall build structure through the use of internal SQL server tools and assure consistent update of database for build images. Generate, update, and maintain pre-release timetables and release notes for all associated images. Coordinated hard production of physical media for distribution and image transmission via satellite telecommunications for image master productionHandle prototypes of new DeskPro computers in pre-release In-depth use of variety of new hardware and software solutions to assist in obtaining maximum speed from desktop workstations. Verify speeds through benchmarks such as Wintune, Sysmark, Winbench, Winstone. Coordinate with computer magazines worldwide to arrange demonstrations and testing procedures for review. Initiate and maintain backup system for company domain utilizing ArcServe and BackupExec

Provide technical support to in-house helpdesk, effectively solving problems that superseded their capabilities. Communicate with and assist customers first-hand. Responsible for leading workstation portion of company-wide switch from Windows 3.1/Novell on Token Ring environment to a Windows 95/NT 4.0 Ethernet TCP/IP environment. Managed rollout team in the replacement of old hardware with new as well as refurbish old hardware to current standards for over 600 users. Create images for desktops and laptops while managing five employees to ensure timely and efficient completion of project. Extensive use of Ghost, Sysprep automation, Winstall, and other tools for migration.Supported trade floor machines including Bloomberg, Reuters, Knight Ridder, and other news and financial feed solutions demanding 24/7 up time SLA’s.Performed hot-swaps and emergency repairs on the traders machines, after hours upgrades, and handled the most upset trade floor managers with ease.

Responsible for the installation, support, and repair of PC’s and related equipment at customer sites. ▪ Sub-contract with Charlie Thomas Enterprises as a Novell 3.12 LAN Administrator. Managed creation and upkeep of Novell 3.12 network to highest performance level from cabling to server/client setup. ▪ Cabled buildings with Ethernet cabling, set up servers, and built networks.▪ Created and maintained Microsoft Access databases for customers, including bar code scanning and integrating other software.