Anthony Mitchell Email & Phone Number

Lehi, UT, US

Lehi, UT

• Provide technical support for SirsiDynix open public catalog software.
• Use SQL Developer constantly as part of maintaining customers’ Oracle databases.
• Currently average 30-40 caseload on a weekly basis, with all cases in green status (with regards to response time).
• Recently awarded the Director Spotlight for excellence.

South Jordan, UT

• Promoted to Premier Service Group to support ultra-high net-worth individuals (those with investable assets of at least $30 million).
• Provided advanced problem resolution and account maintenance while taking 30-60 calls per day.
• Managed a team to design and implement a new training manual and training procedures, reducing total training time.
• Received Field Support Satisfaction and Call Quality Awards multiple times throughout 2012-13.

Lindon, UT

• Handled front-end customer service, used communication skills to resolve issues with customers, and provided callbacks as necessary.
• Hired and trained new employees on customer service, cash handling, facility maintenance, and safety procedures.
• Maintained and repaired company computer systems, including cameras and document filing.
• Redesigned advertising documents, created customer satisfaction surveys, and created a document filing system to save company time and money.

Provo, UT

• Part of a team that managed over 10,000 customer accounts.
• Promoted to Advanced Support to provide resolution for escalated cases.
• Recognized for call quality and high sales statistics at company events during employment.
• Rewarded by company executives for helping run annual Asia/Pacific Customer Summit.