Anthony Mitchell Email & Phone Number

Lehi, Ut, Us

Lehi, Ut

● Provide technical support for SirsiDynix open public catalog software. ● Use SQL Developer constantly as part of maintaining customers’ Oracle databases. ● Currently average 30-40 caseload on a weekly basis, with all cases in green status (with regards to response time). ● Recently awarded the Director Spotlight for excellence.

South Jordan, Ut

● Promoted to Premier Service Group to support ultra-high net-worth individuals (those with investable assets of at least $30 million). ● Provided advanced problem resolution and account maintenance while taking 30-60 calls per day. ● Managed a team to design and implement a new training manual and training procedures, reducing total training time. ● Received Field Support Satisfaction and Call Quality Awards multiple times throughout 2012-13.

Lindon, Ut

● Handled front-end customer service, used communication skills to resolve issues with customers, and provided callbacks as necessary. ● Hired and trained new employees on customer service, cash handling, facility maintenance, and safety procedures. ● Maintained and repaired company computer systems, including cameras and document filing. ● Redesigned advertising documents, created customer satisfaction surveys, and created a document filing system to save company time and money.

Provo, Ut

● Part of a team that managed over 10,000 customer accounts. ● Promoted to Advanced Support to provide resolution for escalated cases. ● Recognized for call quality and high sales statistics at company events during employment. ● Rewarded by company executives for helping run annual Asia/Pacific Customer Summit.