Anthony Molchan Email & Phone Number

Atlanta Metropolitan Area

Atlanta, Georgia, United States

Macon, Ga, United States

Greenville, North Carolina

FT Senior Store Manager in Training role hired to fill next available SM opening. Position was phased out before an opening became available.

Greenville, North Carolina Area

Stafford, Virginia

100% customer service—sales, problem-solving, device troubleshooting, bill inquiries, account activations, renewals, and upgrades. Promoted from C-volume store to B-volume store within less than two months, then an A-volume location followed by the pinnacle, a “SmartStore,” in less than one year. At SmartStore, #1 in Region and leader in store three months running in Positive Actions (a customer service measurement) and Accessory Revenue over goal. Participated on Regional Director’s project involving best hiring practices for new employees. Participated in prestigious “Voice of the Employee” focus group meetings held every two months in New Jersey, one of thirty selected from hundreds of applicants.

Burke, V

Opened store daily. Handled safe, tills, deposits, tip allocations. Prepared coffees, teas, various drinks, food items. Received inventory, marking-out expired items and ordering replacements. Merchandised store based on Corporate design and local needs. Recruited, trained and supervised employees. Fostered an environment in which guests enjoyed high levels of service and employees were motivated to deliver top performance.

Mclean, Va

Manager in charge of opening this retail location. Recruited, trained and supervised Assistant Manager, Shift Supervisors, and Chocolate Advisors. Fostered an environment in which guests enjoyed high levels of service and employees were motivated to deliver top performance. Managed front-end operations to ensure friendly and efficient transactions at checkout. Additional responsibilities included merchandising, inventory control, and scheduling. This location was the #1 new store in the company (out of ten opened) during the year it was in operation, and only closed due to leasing issues.

Mclean, Va

Recruited, trained and supervised customer service reps and cashiers. Fostered an environment in which guests enjoyed high levels of service and employees were motivated to deliver top performance. Managed front-end operations to ensure friendly and efficient transactions at checkout. Additional responsibilities included merchandising, inventory control, and scheduling. Managed a full-price location at Tysons Corner Center and an outlet location at Potomac Mills. Regularly visited other stores under the direction of the Market Leader to lead and motivate sales staff and share best practices. The Tysons location was the #1 store in the Eastern Division in 2010 in “Jibbitz” sales at a full-price (non-outlet) location and maintained that ranking until my departure.

Greenville, Nc

Manager in charge of opening this retail location. Recruited and trained staff. (Five employees handpicked, hired and trained by me continue to work for Men’s Wearhouse.) Oversaw retail and rental sales. Managed in-store and telephone sales. Performed sales outreach to local businesses (restaurants, hotels, etc.) to increase sales. Responsible for successful merchandising, inventory control, scheduling, accounting and in-store alterations. This location was #1 in the NC District from 2005-2006, two consecutive years. The store won numerous awards on the Regional level, including “Best Increase Over Plan,” “Best Increase Over LY,” “Best Shrink (less than 1%),” and others.

Certificate, Marketing And Retail Business

Studied all aspects of retail business, including marketing, merchandsing, store opening, window dressing, making a business plan.

Diploma, General Studies

Activities and Societies: Newspaper. Yearbook. Art Club. General studies. Newspaper editor. Yearbook editor. Art Club.