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Anthony Moore is listed as Support Services Manager based in Dublin, County Dublin, Ireland. AeroLeads shows a matched LinkedIn profile for Anthony Moore.
Anthony Moore previously worked as Support Services Manager at The Aes Corporation and Customer Service/Workforce Management Supervisor at The Aes Corporation. Anthony Moore holds B.A, Psychology from Ohio University.
I have seven years of customer service leadership experience with a primary focus on team management, workforce and operations management, change management, employee recruitment and hiring, and employee training and development. I have a proven track record of building and leading effective teams, determining SLA’s, data reporting and analysis, identifying areas of opportunities, and implementing process improvements to ensure departmental goals are achieved. I have a passion for providing an extraordinary customer service experience, operational excellence, and developing others to their fullest potential.
A career timeline built from the work history available for this profile.
Indianapolis, Indiana, United States
Reporting to the Director of AES Customer Services, I managed the Workforce Management/Operations, Training, and Quality Assurance Teams for both Dayton Power and Light, and Indianapolis Power and Light customer contact centers.
Dayton, Ohio, United States
Managed a team of approximately twenty high performing customer service representatives for DP&L (Dayton Power & Light). Oversaw the workforce management and operations for DP&L’s customer contact center. Responsible for metric reporting, data analysis, call volume forecasting, scheduling, intraday performance and achieving ASA, service level, and customer.
Franklin County, Ohio, United States
Reporting to the VP of Operations, managed the daily operations of inbound and outbound sales teams specializing in medical monitoring equipment.
Inside sales Representative with a team specializing in selling to the largest audio video and information technology systems integrators, value added resellers, and audio video distributors. My team manages customers including AVI-SPL and Herman Electronics.
Activities and Societies: Tennis: Four Year Varsity Letterman, 1997 Most Improved Player
Quick answers generated from the profile data available on this page.
Anthony Moore is listed as Support Services Manager.
Anthony Moore is based in Dublin, County Dublin, Ireland.
Anthony Moore has worked for The Aes Corporation, Vri, Lastar Dba Cables To Go, and Lastar.
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Anthony Moore holds B.A, Psychology from Ohio University.
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