Anthony Moss Email & Phone Number

Harborcoat is a boutique Salesforce Consulting practice with the industry expertise, communication skills, and technical ability needed to explore and analyze business needs, help refine and streamline inefficient processes, and deliver tailor-made solutions to meet the unique needs of organizations of various industries and sizes.

Responsibilities include leading internal process improvements, including project delivery methodologies and processes. Serve as first point of escalation across Salesforce CRM projects. Track and manage resource utilization targets, and provide leadership to the Salesforce CRM delivery team. Lead pre-sales activities including project estimation, scoping, and planning.

Provide team and project delivery leadership to Midwest Solution Center teams. Day to day oversight of solution delivery teams consisting of Architects, Senior Consultants, Consultants and Business Analysts.

Charlotte, North Carolina Area

Lead Salesforce implementations with responsibility for the delivery of the platform designs and solution strategy. Design and implement solutions that are aligned with the client’s business goals and objectives. Lead pre-sales activities including project estimation, scoping, and planning

Auckland, New Zealand

Responsibilities include building and managing strong company-client relationships, leading pre-sales activities including project estimation, scoping, and planning, providing organisation wide project delivery oversight, and developing and maintaining project management methodologies, tools and processes in order to build a strong pipeline and ensure the delivery of high quality projects.

Responsible for overseeing the production of project deliverables, managing and running both small and enterprise-level projects, ensuring timely closeout of requirements and projects, providing project status updates to key stakeholders, and serving as conduit between executive level and technical team members to ensure alignment.

Responsibilities include managing Salesforce.com implementation projects for clients from project kick-off to post go-live, including scoping and assisting in technical architecture, writing customer deliverables and implementation plans, leading customer training sessions, and configuring Salesforce.com as required.

Responsible for developing and overseeing the Information Technology Strategic Plan and staff to maximize Return On Investment (ROI) of the company’s information technology systems. Administered Salesforce and Pardot to maximize staff efficiency, standardize data collection processes, and improve the company’s marketing performance. Generated and disseminated custom Salesforce and marketing reports to enable data driven decision-making and more effective strategic planning.

Greater Chicago Area

Served as Project Manager for the redesign and launch of the company website andconstituent relationship management system (Salesforce.com), and analyzed andimplemented several Salesforce applications, including applications for MarketingAutomation, Volunteer Management, Donor Management, and a custom built application forGrants Management.

Charlotte, North Carolina Area

As Founder and CEO of Perfect Circle System Solutions, a consulting firm that specializes in Salesforce.com, I manage all aspects of the company-client relationship. In addition, I scope projects and develop project plans, oversee all projects to ensure project success and customer satisfaction, and create, track, and review project budgets.

• Database ManagementGenerating reports and constituent mailing lists, managing the data entry team, adding, updating, and importing data, processing donations, leading training sessions, creating user guides, and providing user support. Presented "Working with Shadow Databases" at the 37th Annual District Case V Conference for Institutional Advancement• Website ManagementCollaboratively designed the layout for the Institutional Advancement giving website. Responsibilities included editing and uploading images to the website, writing and editing online copy in language and tone consistent with the mission of department, and generating user-friendly online donation pages• Analytics and Marketing ResearchBuilt and implemented a process to collect marketing research data by coordinating the database programs and modules used by the Institution. Increased the donor prospect pool by providing the Department of Prospect Research with annual constituent analytics which measure the likelihood of giving against several variables• Donor RelationsProviding stewardship support in the form of donor acknowledgment letters, tax receipts, and monthly pledge reminders. Responding to questions or concerns that donors may have regarding their contributions

• Marketing and CopywritingMarketed and coordinated events and managed public and media relations. Achieved extensive coverage in the Chicago Tribune and the Chicago Reader. Instituted a new media marketing strategy and expanded the company’s internet presence through social networking websites. Created donor solicitations, press releases, and marketing materials• Volunteer Recruitment & ManagementRecruited and managed festival volunteers and developed a volunteer recruitment strategy• Program Development and ManagementDeveloped a career development program for festival members in collaboration with local colleges

Master'S Degree, Arts, Entertainment, And Media Management

Coursework: Marketing, Project Management, New Media Marketing Strategies, Leadership for the Arts and Media, Data Analysis.

Bachelor'S Degree, Film/Cinema/Video Studies