Anthony Murphy Email & Phone Number

Through out my working career i have been working in the Insurance and Financial Industry. I have had manyopportunities, which have included roles such as Customer Service Agent and Sales Agent for the followingInsurance Company's Chill Insurance and NoNonsence Insurance. I had been one of the top performers within myteam. I always achieved monthly sales targets on a regular basis. In 2018, I had completed the Certificate in Insurance Product Advice qualification.

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  Senior Customer Service Representative

  Fexco

  Dec 2016 - Present - Killorglin Co Kerry

  Responsible for Inbound/Outbound sales to new and existing business clients.Achieving and exceeding individual targets on a daily, weekly and monthly basis.Contributing to team and department targets.Adapt to new systems such as Salesforce,Relay and also UR Reporting and Experian,BXP,Role of Senior Agent and dealing with escalations as required.Maintained a high performance working on a number of contracts within Fexco which included GoodbodyStockbrokers,Chill Insurance,AIB,Responsible for document management systems and review the efficiency of quality documents issued tocustomers.Quality Call Monitoring of Customer Service Representatives.Analyse call quality and performance trends and provide recommendations for future improvement for Agents.Provide feedback to employees on their professional behaviour in the work environment and discuss results oftheir work.Using the GROW model to help drive performance and achieve goals.