Anthony Nunez Email and Phone Number

Maintain high performing service support functions for all responsibleprojectsOwner of the Incident, Request, and Escalation processes, ensuring highlevels of performance in these processes, accurate reporting and establishingservice improvement activities when requiredMonitor, control and support service delivery; ensuring systems,methodologies and procedures are in place and followedChampion Service and Support in projects and developing a strongunderstanding of projects impacting your service area and ensuring serviceimpact is minimized and agreedBe accountable for the quality of Service and performanceDrive/Support internal and third party service review meetings coveringperformance, service improvements, quality and processesEnsure that training services are in place to educate staffLead onsite/dispatch support teams to continually improve the environmentMake recommendations for Service Improvement Plans and ensure actionsare followed through to completion in a timely mannerWork with internal and third party teams to ensure actions are taken andcompleted to protect and improve servicesProvide regular and accurate management reporting on IT Service performance

As a vehicle software operator, I would be overlooking the car in a satellite view, catching bugs and glitches (if any), directing and calling out traffic (if any as well), relaying datasets via google doc, and displaying excellent customer service to riders