Anthony Oddo Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Receive incoming calls, chats, and emails from clients to investigate and manages issues to ensure prompt service• Collaborate with peers, seniors, and clients to troubleshoot, provide workarounds, and solutions in timely manner• Submit software defects and enhancements and perform application testing to ensure software meets specifications• Deploy and configure a variety of on-premise and CRM based solutions to client servers• Update and document client configuration information in databases after deployment• Provide application, network, and configuration troubleshooting to active projectsProvides post implementation technical support via telephone to clients and TeleTracking internal staff to ensure that incidents and problems are accurately resolved in a prompt and courteous manner. Responds to incoming calls from clients and manages call issues in an ACD environment according to departmental guidelines and policies to ensure prompt and courteous service. Collaborates with peers, senior TSEs, management, other internal departments, and clients to troubleshoot, provide workarounds, and solutions to internal and external clients in a timely manner. Escalates cases based on departmental guidelines. Submit software defects and enhancements as per departmental guidelines to ensure software design changes are properly documented and prioritized. Perform application testing to ensure software functionality meets agreed upon specifications. Experienced using Microsoft SQL server, Microsoft server.

Pittsburgh, Pa

• BPO analyst and project support to implement Florida Healthy Kids Medicaid health care programs for low-income families• Advanced to part-time employee; additional project programming and analyst work while concurrently completing full-time requirements to complete BS degree in Information Science• Facilitate and document business and functional requirements (BRD’s)• Execute iteration reviews, authoring of functional and user test scripts, user testing activities. • Development and execution of SQL programming and procedures in support of database logic testing• Administer and configure technology platform and work with relational databases• Participate in continuous improvements for implementation methodology• Knowledge of IT operations management including basic networking principles, virtualization, cloud computing, availability monitoring and analysis

Pittsburgh, Pennsylvania, United States

• Support full implementation of Florida Healthy Kids health care program for low-income families• Assisted Project Manager in project planning, running scrums, and facilitating Agile Processes• Collaborated closely with Developers and Business Analysts to aid in requirements writing and QA testing• Developed Test Cases and SQL scripts to help database testing efforts

Pittsburgh, Pennsylvania, United States

Supervise 175 person capacity Blueberry Hill Park Activity Center and facilitate guest needs

Sewickley, Pennsylvania

• Aids in the operations of the Healthy Living Department and its programs• Educates members in proper use of cardiovascular, strength, and free weight equipment,• Provides a cohesive approach to customer service and training that directly impacts the end user’s commitment and personal growth

Pittsburgh, Pennsylvania

• Provide sales and marketing support to advance ticket sales• Deliver exceptional customer service relations• Responsible for the execution of pre-game promotions and activities ensuring sponsoring clubs and fans had an enjoyable game day experience

Virginia Beach, Virginia, United States

• Planned, directed, and supervised diversified recreational programs,games, and events, including: basketball, pickleball, climbing wall• Ensured customer safety and enforced facility policies

Washington, Pa

• Responsible for the execution of pre-game promotions and activities ensuring sponsoring clubs and fans had an enjoyable game day experience• Oversight and facilitation of daily player roster and related operations associated with new player information and media collaterals • Site Director for organizing and coordinating multiple youth baseball tournaments: developed crisis management techniques to ease dissatisfied competitors, supported needs of coaches and officials, provided scoring and reporting needs, served as arbitrator on rule discrepancies• Coordinated Annual Washington Wild Things Prospect Combine: coordinated scouting lists for team invites in support of ball club revenue generation

Indiana, Pa

• Provided superior customer service to club members and guests: provided information, directions, and instructions to golfers regarding rules and etiquette• Coordinated tournament activities on greens and within clubhouse • Ensured all golf equipment and facilities met highest standards of operations and cleanliness

Virginia Beach

• Provided superior customer service to club members and guests: provided information, directions, and instructions to golfers regarding rules and etiquette• Coordinated tournament activities on greens and within clubhouse • Ensured all golf equipment and facilities met highest standards of operations and cleanliness

Bachelor Of Science - Bs, Information Science

Bachelor Of Science - Bs, Business Administration