Mike Mcmunn Email & Phone Number

Pittsburgh, Pennsylvania, United States

Provides expert level technical support to Technical Support Engineers II and below. Mentors and guides junior technicians to improve their procedural and technical proficiency. Completes projects for both internal and external business needs as assigned. Participates in the issue resolution lifecycle process with development and quality assurance. Participates in departmental leadership meetings and works with management to continuously improve service/support for our clients.

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania

Provides post implementation technical support via telephone to clients and TeleTracking internal staff to ensure that incidents and problems are accurately resolved in a prompt and courteous manner.

Pittsburgh, Pennsylvania, United States

• Perform hardware repairs and firmware updates on wireless communication systems. • Sourcing parts and materials from multiple vendors both domestic and international to meet service deadlines and mitigate the discontinuation of legacy products. • Work with support teams from other companies in order to diagnose issues with wireless communication systems and formulate an plan of action to resolve performance issues. • Oversee a small team of technicans who provide reconditioning and refurbishing of sports related wireless communication systems.

• Work with business clients on site to determine any technical needs for the business.. • Responsible for learning and becoming proficient in customer specific software in order to determine any technical shortcomings and providing the business owner with a plan of action to improve work flow and efficiency. • Provide break/fix repair service on all computer, printing and network components with minimal downtime. • Provide computer repair services to non business customers in our office while focusing on minimal downtime while maintaining a customer satisfaction rating in excess of 98%. • Create and maintain individualized support documentation for clients interoffice computer and networking systems.

Lower Burrell, Pennsylvania

• Provide over the phone technical support for specialized sports video editing and scouting software. • Conduct webinar based training sessions on all aspects of video editing and software usage. • Maintain relationships with existing customers and educate them on yearly new features and value of maintaining yearly support contracts. • Responsible for usability testing and providing detailed feedback to development tea

• Provide customer support for Cable Television, High Speed Internet and VOIP phone service. • Low level gateway and static IP address configuration.

Greater Pittsburgh Area

• Provide customer support for Cable Television, High Speed Internet and VOIP phone service.• Educate customers on available services and ongoing promotions.