Mike Mcmunn Email and Phone Number
Mike Mcmunn work email
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Mike Mcmunn personal email
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With over 18 years of experience in providing technical support and customer service, I am a Technical Support Engineer III at TeleTracking, a leading provider of healthcare operations management solutions. I have an Associate's degree in Network Administration from Pittsburgh Technical Institute.In my current role, I provide expert level technical support to junior technicians, guide them to improve their skills and performance, and complete projects for internal and external business needs. I also participate in the issue resolution lifecycle process with development and quality assurance teams, and in departmental leadership meetings to enhance our service and support for our clients. My mission is to ensure that our clients have a smooth and satisfying experience with our products and services, and to help them achieve their operational goals. I am passionate about learning new technologies, solving complex problems, and sharing my knowledge and expertise with others.
Teletracking
View- Website:
- teletracking.com
- Employees:
- 499
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Technical Support Engineer IiiTeletracking Jan 2022 - PresentPittsburgh, Pennsylvania, United StatesProvides expert level technical support to Technical Support Engineers II and below. Mentors and guides junior technicians to improve their procedural and technical proficiency. Completes projects for both internal and external business needs as assigned. Participates in the issue resolution lifecycle process with development and quality assurance. Participates in departmental leadership meetings and works with management to continuously improve service/support for our clients.
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Technical Account ManagerTeletracking Jul 2021 - Jan 2022Pittsburgh, Pennsylvania, United States
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Technical Support EngineerTeletracking Sep 2019 - Jul 2021Pittsburgh, PennsylvaniaProvides post implementation technical support via telephone to clients and TeleTracking internal staff to ensure that incidents and problems are accurately resolved in a prompt and courteous manner.
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Technical Support ContractorTeletracking May 2019 - Sep 2019Pittsburgh, Pennsylvania, United States
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Technical Team LeadAdvanced Communications Jan 2013 - May 2019• Perform hardware repairs and firmware updates on wireless communication systems. • Sourcing parts and materials from multiple vendors both domestic and international to meet service deadlines and mitigate the discontinuation of legacy products. • Work with support teams from other companies in order to diagnose issues with wireless communication systems and formulate an plan of action to resolve performance issues. • Oversee a small team of technicans who provide reconditioning and refurbishing of sports related wireless communication systems.
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Senior Technical ConsultantAdvanced Communications Jan 2013 - Jan 2017• Work with business clients on site to determine any technical needs for the business.. • Responsible for learning and becoming proficient in customer specific software in order to determine any technical shortcomings and providing the business owner with a plan of action to improve work flow and efficiency. • Provide break/fix repair service on all computer, printing and network components with minimal downtime. • Provide computer repair services to non business customers in our office while focusing on minimal downtime while maintaining a customer satisfaction rating in excess of 98%. • Create and maintain individualized support documentation for clients interoffice computer and networking systems.
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Technical Support SpecialistAdvanced Communications Mar 2010 - Jan 2013Lower Burrell, Pennsylvania• Provide over the phone technical support for specialized sports video editing and scouting software. • Conduct webinar based training sessions on all aspects of video editing and software usage. • Maintain relationships with existing customers and educate them on yearly new features and value of maintaining yearly support contracts. • Responsible for usability testing and providing detailed feedback to development tea
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Business Class Customer Account ExecutiveComcast Business Dec 2008 - Mar 2010• Provide customer support for Cable Television, High Speed Internet and VOIP phone service. • Low level gateway and static IP address configuration.
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Residential Customer Account ExecutiveComcast Cable Dec 2006 - Dec 2008Greater Pittsburgh Area• Provide customer support for Cable Television, High Speed Internet and VOIP phone service.• Educate customers on available services and ongoing promotions.
Mike Mcmunn Skills
Mike Mcmunn Education Details
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Information Technology
Frequently Asked Questions about Mike Mcmunn
What company does Mike Mcmunn work for?
Mike Mcmunn works for Teletracking
What is Mike Mcmunn's role at the current company?
Mike Mcmunn's current role is Technical Support Engineer III @ TeleTracking | Expert Level Technical Support.
What is Mike Mcmunn's email address?
Mike Mcmunn's email address is mi****@****ail.com
What schools did Mike Mcmunn attend?
Mike Mcmunn attended Pittsburgh Technical Institute.
What skills is Mike Mcmunn known for?
Mike Mcmunn has skills like Microsoft Office, Customer Service, Troubleshooting, Computer Hardware, Technical Support, Windows, Networking, Microsoft Excel, Microsoft Word, English, Research, Outlook.
Who are Mike Mcmunn's colleagues?
Mike Mcmunn's colleagues are Brian Haskins, Christopher Stephens, Mark Tilly, Dan Wadsworth, Richard Hull, Susan Whitehurst (Mclean) Msn, Carolyn Brady.
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Michael McMunn
Pittsburgh, Pa -
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