Management
San Diego
Responsibilities:Assist Branch Manager in the management of the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by example. Assists in managing overall operations by using initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems.Human Resource ManagementAssists in coaching, training, managing, and developing employees. Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance. Assists Branch Manager in maintaining accurate record of employee performance and other human resource functions as directed. Sales and Marketing/Financial PerformanceAssists in developing, planning and actively participate in branch sales and marketing efforts to increase and improve business. Assists in training, motivating and coaching employees to increase branch sales by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipment. Assists in managing branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection. Fleet Management and MaintenanceAssist Branch Manager in Evaluation of fleet mix and utilization. Assist Branch Manager in management of fleet for rentals. Assist Branch Manager to ensure adherence to deletion policy. Assist Branch Manager to ensure completion of daily unit reconciliation. Assist in Management of vehicle maintenance and repairs, including preventative maintenance, manufacturers' recalls, breakdowns and accident damage.