Producer, engineer and host the Afterglow Echoplex, a collaborative "virtual mixtape" podcast, featuring and supporting underground, independent bands and musicians from around the world.• Conducts all aspects of the Afterglow Echoplex podcast, from artist and advertiser outreach, drafting and editing scripts, recording and editing podcast episodes, posting uploads, editing and updating RSS feeds, marketing, posting social media announcements, and handling email and media replies.• Employs exacting time management skills to creatively configure content within the podcast's curated, in-show, 60-minute "mixtape" framework, with measured and exacting consideration to song sequencing, audio flow and listener enjoyment and engagement.• Provides a community-based platform to elevate under-served, independent bands and musicians, with the guiding principle: "Always do right by the artists who have entrusted you with their music."

Developed communications content and outreach media for the Population Research Center, updating several of the department’s online components in order to enhance and spotlight its researcher’s vital demographic analyses for the state of Oregon. • Facilitated all aspects of the Population Research Center’s website redesign, from designing the sitemap, hiring a student developer, adhering to ADA accessibility guidelines, and developing the landing page video segment introducing site visitors to the department’s researchers and staff.• Created, edited and updated, via Google Drive, the department’s Employee Support Manual, an evolving online reference guide centralizing information, links and resources pertinent to all administrative aspects of the department. • Conducted, compiled, and edited staff interviews for video segments and longform biographies featured on Portland State University’s Faculty webpage, as well as the biographical section of the department’s website.

Generated informative news articles, press releases and podcast episodes for PSU’s Research and Graduate Studies department, highlighting the grant award-winning work of scholars, researchers and academics.• Increased podcast episode output to weekly uploads (up from semi-weekly uploads), banking content in advance, and increasing listener engagement and episode downloads by 80%, according to BuzzSprout statistics and tracking data.• Conducted all aspects of the PDXPLORES podcast, including interviewing guests, researching guest’s latest work(s), recording and editing podcast episodes, posting episodes, and relaying release dates and pertinent information attached to podcast episodes interdepartmentally, et al.• Developed a streamlined collaborative network between PSU’s communications departments to conveniently connect and schedule University researchers, scholars and academics with RGS communications services.

Conducted inspections and audits of inbound and outbound deliverables, ensuring accuracy of authentication and processing procedures.• Consistently achieved daily and weekly established audit benchmarks, increasing QC metrics above 90% accuracy.• Improved alignment of “presentation ready” S.O.P. for all deliverables, with evolving employee training sessions.• Routinely revised consumer communication techniques for the Quality Assurance department, utilizing professional, neutral and empathetic language, focused on proactively defusing and resolving potential conflicts and disputes.

Provided onsite support for team members within the Authentication, Processing and Inventory Control departments to ensure consumer satisfaction.• Inspected and processed a variety of faulty collectibles in a timely manner, while utilizing best practices and S.O.P. procedures.• Consistently achieved daily processing goals within established metrics and quality standards.• Compiled informative and concise end-of-day Quality Assurance audits and evaluations.

Generated informative, engaging and thought-provoking news articles exploring Portland's live music community and culture.• Wrote and edited two news articles simultaneously, outlining the impact that Covid-19-related live music venue closures had on musicians, workers and the independent music and related creative community.• Conducted interviews with a wide variety of knowledgeable community members to obtain pertinent information and background for news stories.• Researched, fact-checked and copy-edited news stories for accuracy, pertinence, word count, and deadlines.

Provided direct, efficient and professional customer service, support and information on all products and peripherals. • Developed methods for customer service agents to log remote work activities in order to effectively gauge individual and group productivity during the Covid-19 pandemic lockdown.• Generated desktop macros and service techniques to reduce average call time from ten minutes to under four minutes.• Consistently ranked among top agents for quickest resolution of consumer inquiries via the online Chat function.

Maintained dealer relationships utilizing direct, efficient and knowledgeable customer service and support.• Improved processing and refund methods for discrepancy items that circumvented established return procedures by streamlining both documentation and resolution within Excel, working in tandem with KEEN’s warehouse staff.• Immediately addressed wholesale dealer’s concerns, deescalated hostile situations and resolved potential conflicts to retain dealer relationships, maintaining the brand’s reputation.• Recipient of the Golden Newport Award for excellence in customer service and support.

Generated informative and thought-provoking news articles on a variety of subjects impacted the community and metro area.• Conducted and wrote an interview giving voice to a small business owner who changed the aesthetics of a beloved, historic business establishment in the face community protest, lending perspective and clarity to exactly why these alterations needed to take place.• Quickly adapted to publication's all-in-one submissions procedure, from pitching story ideas, conducting research, editing copy for accuracy, and submitting articles remotely.• Suggested article and story ideals, as well as recommending suitable news reporting candidates to write these articles.

Provided prompt and courteous delivery services while adhering to a rigorous schedule.• Strategized and refined daily route to expedite deliveries while reducing travel time, fuel consumption and excess wear and tear on company vehicles.• Developed a rapport with existing clientele in an effort to increase business revenue and elevate company profile through positive word-of-mouth recommendations.• Initiated efficient parking procedures of company delivery vehicles to maximize limited storage capacity available within the company headquarters.

Generated numerous in-depth articles, interviews and reviews for print and online publication, while interacting and engaging with the metro area community.• Interviewed a number of community members to produce a career-defining retrospective for a noted and beloved local jazz musician, which met with favorable responses.• Compiled and copyedited content from a variety of writers, artists and musicians for a collaborative piece titled “Picks: 2007 in Review” for the print edition, ahead of deadline.• Conducted and produced in depth interviews with notable subjects such as musician Zach Hill, professional skateboarder Rick Windsor and ‘Democracy Now!’ news correspondent Amy Goodman.