Anthony Phillips Email & Phone Number

Plano, TX

• Participate in Infrastructure discussions related to Server and Environment Maintenance, Antivirus & Microsoft Firewall Best Practices, SQL Server Data Migrations, Replication Setup and Teardown, and Microsoft Product.
• Provide insight with RFP's, Provisioning Servers, Windows Patching, Virus & Malware Prevention, Backup Strategies, Disaster Recovery, and other Software Maintenance.
• Help our clients’ setup Antivirus exclusions for products such as McAfee, Symantec, Microsoft System Center Forefront, Trend, Kaspersky, and ESET
• Provide guidance to our customers on what versions of.NET, OS, IE, MS Office, Windows Server, and SQL Server work best with our software.
• Help our clients determine the appropriate server specifications related to Processor, Memory, Disk Space, Ethernet Adapter, and SAN Storage to ensure proper hardware procurement.
• Troubleshoot local network issues related to DNS, DHCP, ICMP, FTP, SMTP, HTTP, HTTPS, SSL, and, Telnet by using ping, tracert, Fiddler, pathping, and propriety network logs

Richardson, TX

• Work as the Primary TSE on a multi-million dollar banking solution that provides the client with the ability to create new sales and services opportunities
• Perform project management functions including scheduling testing, requesting new Microsoft Hyper-V project servers, logging issues, scheduling internal meeting using Microsoft Outlook, updating the client, and time.
• Tasked with performing system administration tasks using Microsoft Server Manager, maintenance and monitoring using Performance Monitor and task manager, and analysis functions on several Microsoft Hyper-V virtualized.
• Provide application load test analysis after LoadRunner testing using counters captured using Microsoft Performance Monitor data collector sets and Microsoft Excel.
• Develop documentation to help streamline the process of deploying software to the clients
• Work with systems architect to define system specification and hardware needs

Plano, TX

• Managed, coordinated and participated in activities related to production support issues, including break-fixes and tactical tasks.
• Managed multiple customer issues using Onyx, Issue Tracker, and Jira in a fast paced environment and prioritized effectively
• Managed and participated at different levels on multiple tasks simultaneously, meet deadlines, and exceed goals in high-pressure situations.
• Worked closely with the Development team to resolve issues related to third party integrations dealing with API’s and IBM MQ’s
• Primary data integrations support specialist for our Courts and Justice clients
• Troubleshoot complex integration issues by using T-SQL scripts, XML Notepad, API, and SharePoint

Wichita Falls, Texas Area

• Managed, coordinated and participated in activities related to production support issues, including break-fixes and tactical tasks.
• Managed multiple customer issues in a fast paced organization and prioritized effectively
• Managed and participated at different levels on multiple tasks simultaneously, meet deadlines, and exceeded goals in high-pressure situations.
• Worked closely with the Development team to resolve issues related to integrations
• Supported Data Integrations for our Courts and Justice Clients
• Troubleshoot complex integration issues by using SQL scripts

Wichita Falls, Texas Area

• Hard wired new POS systems, ran Cat 5 cabling to the systems for the network, and Setup Network Peripherals
• Setup new user accounts, and Monitored the systems for problems
• Installed Microsoft XP, Anti-virus software, and other software packages
• Configured and monitored POS backups and POS hardware