Anthony Phillips Email & Phone Number

Plano, Tx

• Participate in Infrastructure discussions related to Server and Environment Maintenance, Antivirus & Microsoft Firewall Best Practices, SQL Server Data Migrations, Replication Setup and Teardown, and Microsoft Product Compatibility.• Provide insight with RFP's, Provisioning Servers, Windows Patching, Virus & Malware Prevention, Backup Strategies, Disaster Recovery, and other Software Maintenance.• Help our clients’ setup Antivirus exclusions for products such as McAfee, Symantec, Microsoft System Center Forefront, Trend, Kaspersky, and ESET• Provide guidance to our customers on what versions of .NET, OS, IE, MS Office, Windows Server, and SQL Server work best with our software.• Help our clients determine the appropriate server specifications related to Processor, Memory, Disk Space, Ethernet Adapter, and SAN Storage to ensure proper hardware procurement. • Troubleshoot local network issues related to DNS, DHCP, ICMP, FTP, SMTP, HTTP, HTTPS, SSL, and, Telnet by using ping, tracert, Fiddler, pathping, and propriety network logs• Troubleshoot database issues by utilizing ODBC, SQL Server Profiler, sp_who2, sp_showblocks, DBCC inputbuffer (spid), DBCC outputbuffer (spid), DBCC OPENTRAN, KILL (spid), and DBCC checkdb (database).• Troubleshoot server issues by utilizing Component Services, Event Viewer, Task Manager, Performance Counters, and NLB manager • Work as the primary Infrastructure Engineer for third-party system integrations, which involve Web Services, XML, Soap Protocol, Windows Services, and Database Analysis.• Train internal and external clients on system Integration using GoToMeeting, WebEx, and GoToAssist.• Assist our clients with troubleshooting the application in relation to the Desktop, Servers, Database and Network.• Help manage a VMWare server lab running VSphere with a domain administered with Active Directory.• Quickly master new products and technologies and provide effective training and consultation to internal and external clients

Richardson, Tx

• Work as the Primary TSE on a multi-million dollar banking solution that provides the client with the ability to create new sales and services opportunities• Perform project management functions including scheduling testing, requesting new Microsoft Hyper-V project servers, logging issues, scheduling internal meeting using Microsoft Outlook, updating the client, and time reporting• Tasked with performing system administration tasks using Microsoft Server Manager, maintenance and monitoring using Performance Monitor and task manager, and analysis functions on several Microsoft Hyper-V virtualized servers.• Provide application load test analysis after LoadRunner testing using counters captured using Microsoft Performance Monitor data collector sets and Microsoft Excel.• Develop documentation to help streamline the process of deploying software to the clients• Work with systems architect to define system specification and hardware needs• Serve as the single point of contact for all system issues reported by internal and external customers• Collaborate closely with the development team to resolve issues in a timely manner• Work closely with the project management team to insure that major system issues are identified early and mitigated to insure that delivery timelines are not affected. • Tasked with database installation and configuration using Microsoft SQL Server 2005, 2008, and 2008 R2 with minimal impact on the internal clients• Provide onsite assistance during pilot and/or production roll-out of new application solutions

Plano, Tx

• Managed, coordinated and participated in activities related to production support issues, including break-fixes and tactical tasks. • Managed multiple customer issues using Onyx, Issue Tracker, and Jira in a fast paced environment and prioritized effectively• Managed and participated at different levels on multiple tasks simultaneously, meet deadlines, and exceed goals in high-pressure situations. • Worked closely with the Development team to resolve issues related to third party integrations dealing with API’s and IBM MQ’s• Primary data integrations support specialist for our Courts and Justice clients• Troubleshoot complex integration issues by using T-SQL scripts, XML Notepad, API, and SharePoint• Troubleshoot Microsoft Server 2003, and 2008 System issues• Received and responded to incoming calls, pages, and/or e-mails regarding desktop problems.• Created presentations using Microsoft PowerPoint 2007 to train other staff on integrations• Worked with Microsoft 2003 and 2008 web services in an enterprise environment• Worked to accomplish SLA’s

Wichita Falls, Texas Area

• Managed, coordinated and participated in activities related to production support issues, including break-fixes and tactical tasks. • Managed multiple customer issues in a fast paced organization and prioritized effectively• Managed and participated at different levels on multiple tasks simultaneously, meet deadlines, and exceeded goals in high-pressure situations. • Worked closely with the Development team to resolve issues related to integrations• Supported Data Integrations for our Courts and Justice Clients• Troubleshoot complex integration issues by using SQL scripts • Troubleshoot Server and System issues• Created presentations to train other staff on integrations

Wichita Falls, Texas Area

• Hard wired new POS systems, ran Cat 5 cabling to the systems for the network, and Setup Network Peripherals• Setup new user accounts, and Monitored the systems for problems• Installed Microsoft XP, Anti-virus software, and other software packages• Configured and monitored POS backups and POS hardware