Anthony Pitman Email & Phone Number

Somerset, Ky

Worked directly with customers via telephone and e-mail for general help desk support of Microsoft Office applications, Windows 7 LAN accounts, client-specific application issues, general hardware errors, and Junos/Juniper VPN errors. Frequently used remote access tools. Maintained high level of first contact resolution for clients. Proficiently used ticketing system to provide documentation of service and support provided to customers.

Monticello, Ky

Receive and review documents, primarily dental records and dental insurance claims, and enter prevalent information into corporate database. Ensuring accuracy and completeness, transcribe pre-coded data from source documents.

At Home

Performed over the phone customer service for company’s clients. Processed orders and handled confidential information of customers.

Somerset, Ky

Perform general customer service duties: answer phone, maintain stock and computer files, complete sales and return transactions. Maintain confidentiality of customer accounts. Perform desktop computer support for all the owner’s stores throughout Kentucky over the phone.

Somerset, Ky

General customer service, operation of cash register, use of multi-line phone and intercom system, unloading trucks, stocking merchandise on shelves, accommodating overtime needs as requested.

Somerset, Ky

Worked directly with customers via telephone and e-mail for general helpdesk support of Microsoft Office applications, Windows 2000/XP LAN accounts, client-specific application issues for colleges and universities across the nation.

Somerset, Ky

Supervised misdemeanor probationers, filed motions with district court, researched court cases, handled payments, managed financial paperwork, managed daily bank deposits, and administered urine drug screens. Communicated effectively with judges, attorneys, clerks, and other court personnel to ensure accurate, timely processing and record-keeping.

Various, Ky

Performed freelance repair on Desktop/Laptop computers, peripheral hardware, and smart phones. Installed wired and wireless home networks, provided over the phone troubleshooting consultation with clients.

Winchester, Ky

Worked directly with customers via telephone and e-mail for general help desk support of Microsoft Office applications, Windows 2000/XP LAN accounts, client-specific application issues, general hardware errors, and AT&T and CISCO VPN errors. Frequently used remote access tools.