Anthony Pitman Email & Phone Number

- Manages and mentors a team of 3 analysts through all areas of the Software Development Life Cycle.- Leads a project team of developers, database admins, and server admins through design sessions, creating technical tasks and time estimations.- Interfaces with upper management to allocate resources, prioritize projects, and review product / services feedback.- Oversees daily operations for escalated inquires requiring tier 3 analysis, training, and resolution.- Prepare and document requirements, functional specifications, business processes, work-flow processes, project plans and statement of work documents.- Responsible for communicating scheduled information, including: system outages, upgrades, and new implementations to stakeholders.- Responsible for the implementation and project management of instructional learning management software, enterprise applications, and other technologies with partnering institutions in an agile environment.- Responsible for coordinating devops resources to resolve operational and implementation issues.- Responsible for creating new departmental ingest process and service level agreements to streamline change and new project requests- Provide 24/7 escalated tier 3 technical support for the institution’s high-availability applications and help desk.- Help desk administrator supporting 120+ agents and 120,000+ end-users.

Master, Entertainment Business

Bachelor, Digital Arts And Design