Control the management of IT assets and inventory for Managed Solution and assigned clients. Manages tasks related to asset life cycles and maintenance schedules to improve quality control of assets, including software, hardware, and cloud technologies.

• As required to ensure appropriate coverage and timely responses to incoming client requests, answers incoming help desk inquiries via phone and email, providing a positive first impression of our company. • Uses entry-level technical skills and company processes/client service level agreements to prioritize the urgency of each inquiry.• Creates a ticket for each interaction via Connectwise ticketing system and assigns the ticket to the appropriate team member for resolution.• Communicates technical information clearly and effectively over the phone, in person, and in writing to English-speaking clients. • Documenting client communication and resolution efforts via internal ticketing system.

Manage, implement, troubleshoot information and management systems while leading a production team of 20+.- Maintain and manage SaaS.- Onboard new hires and integrate workflow. EX: Outlook enterprise server, Shopify, Salesforce, Dropbox, InFLow.- Complete data-based projects by cleaning data in Excel then visualizing the results via Tableau to drive business decisions

Use Shopify to help further develop website by creating new visuals, implementing SEO, and restructure the overall format.- Learned Project management - Analyze web statistics- Apply Keyword research- Raise engagement rates by 400% on Instagram and 52% on Facebook.- Configure Instagram and Facebook ads