Delivered professional and trusted service to JHRPS clients, brokers, third party administrators and plan participants as required.• Built solid relationships both internally (including the field sales team) and externally to foster customer satisfaction and loyalty.• Proactively educated clients and intermediaries on new product features and provide on-going education to client inquiries.• Met service quality and productivity standards to ensure a positive client experience and… Show more Delivered professional and trusted service to JHRPS clients, brokers, third party administrators and plan participants as required.• Built solid relationships both internally (including the field sales team) and externally to foster customer satisfaction and loyalty.• Proactively educated clients and intermediaries on new product features and provide on-going education to client inquiries.• Met service quality and productivity standards to ensure a positive client experience and maximize service levels.• Resolved or negotiated "win-win" solutions to client issues independently.• Documented and tracked client discussions or complaints and maintain client contact records.• Completed ongoing training and education to remain current of product, industry, service and administrative changes.• Provided accurate client administration by processing some standard financial transactions. Show less

• Interacting constantly with staff and customers through product demos and consultations.• Creating a long-term relationship with customers.• Knowledge about LUSH products and its benefits to the customer.• Working a team building environment.• Teach/demo products in front of a group of customers, along with one on one consultations.

• Meet and exceed monthly sales targets • Demonstrate initiative in learning and understanding new products, services and promotional offerings • Handle customer escalations and act as a liaison to resolve customer concerns • Develops clear and effective written proposals/quotations for current and prospective customers.• Unofficial In-charge while manager is away, organize inventory count weekly.