Anthony Rivera Email & Phone Number

Monitoring and providing support for Lynx, Acss and swift. Regular monitoring and establishing the severity of the incident and providing the proper escalation process.

350 King Edward

• Level 1 IT support for Health Canada employees• Answering open calls (emails) pertaining to It support and providing information to processes within the federal government• Using Ice Bar for answering calls assisting clients over the phone• Remoting into clients computers using IBM Bigfix remote control and fixing any issues or concerns related to the windows interface• Resetting clients passwords for Novell(ID Manager)/Outlook(ETI)/mykey/Lotus notes(IBM notes)• Setting up new Health Canada Employees with account information for all of the above such as passwords and accounts and guidance on programs used within the federal government• Resetting Bitlocker pins and providing recovery key• -Using Service Center recording tickets and auctioning request to the right department for processing• Setting up and training new hires with all their accounts needed for the role

Rideau Centre

• Providing top class technical support to clients in a fast paced environment• Maintaining top sales standing for high volume warranty sales• Quick, efficient troubleshooting and repairing of IOS device issues• Assisted clients facing personal and business issues• Implementing technical solutions in a timely manner to maintain client loyalty• Dedicated to obtaining the necessary knowledge in an ever changing industry